Faviola Serrano
El Paso,TX
Summary
Highly-qualified Hotel Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Overview
11
11
years of professional experience
Work History
Housekeeper
Crothall Healthcare Services
05.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and OR areas.
- Maintained a safe environment for patients and staff by adhering to infection control policies and procedures.
Room Supervisor
HOTEL DOUBLETREE BY HILTON
07.2013 - 05.2024
- Introduced new cleaning techniques that increased the overall efficiency of the housekeeping department.
- Provided constructive feedback to employees through regular performance evaluations, setting clear expectations for improvement when needed.
Education
High School -
Niguno
Ciudad Juárez, Chih.06.1994
Skills
- Cleaning
- Supervising experience
- Cleaning and sanitation
- Customer service-focused
- Training and mentoring
- Sanitation Standards
- Guest Relations
- Staff evaluations
- Document Control
- Multitasking
- Relationship Building
- Customer Relations
- Team Coordination
Timeline
Housekeeper
Crothall Healthcare Services
05.2024 - Current
Room Supervisor
HOTEL DOUBLETREE BY HILTON
07.2013 - 05.2024
High School -
Niguno
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