Faviola Terrazo
Chicago,IL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Professional with strong background in patient care and safety. Adept at monitoring patient behavior and ensuring secure environment. Skilled in teamwork, communication, and adaptability to meet evolving needs. Reliable, compassionate, and focused on delivering optimal patient outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Safety Sitter /Health Unit Coordinator
Holy Cross Hospital - Holy Cross Hospital
Chicago, IL
08.2024 - Current
- Monitored patient behaviors to ensure safety and compliance with hospital protocols.
- Assisted nursing staff by providing continuous observation for at-risk patients.
- Documented patient interactions and reported changes in condition to healthcare team.
- Communicated effectively with patients to alleviate anxiety and promote comfort.
- Implemented safety measures to prevent falls and other incidents within the facility.
- Participated in training sessions to improve emergency response skills and patient care techniques.
- Assisted with non-clinical tasks such as room organization and stocking supplies, ensuring a clean and welcoming environment for patients.
- Facilitated smooth transitions between shifts by communicating pertinent information about each patient''s status to the incoming sitter or nursing staff member.
- Coordinated patient admissions, transfers, and discharges to ensure smooth operations.
- Managed scheduling for medical staff, optimizing workflow efficiency and resource allocation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adapted quickly to changing priorities in a fast-paced healthcare environment, maintaining composure under pressure.
Insurance Agent /Finance Administrator
Insurance Navy
Palos Hills, IL
09.2019 - 07.2025
- Developed customized insurance solutions tailored to client needs, enhancing customer satisfaction and retention.
- Managed policy renewals and claims processing, ensuring compliance with industry regulations and internal standards.
- Provided expert guidance on risk assessment, helping clients make informed decisions regarding their coverage options.
- Conducted regular training sessions for new agents, fostering a collaborative environment and improving team performance.
- Built strong relationships with clients through effective communication and personalized service strategies, increasing referral business.
- Managed financial transactions and reconciliations, ensuring accuracy and compliance with policies.
- Developed and implemented streamlined processes for invoice processing, enhancing efficiency.
- Coordinated audits by preparing necessary documentation and liaising with external auditors effectively.
- Reconciled accounts and investigated variances.
- Supported month-end close processes, ensuring accurate and timely submission of financial statements to stakeholders.
- Identified and corrected miscalculations and financial discrepancies to support quality assurance.
Cash Office Clerk
Evergreen Produce
Chicago, IL
08.2017 - 09.2019
- Processed payments and deposits while maintaining strict adherence to company policies.
- Maintained organized records of all cash transactions and reconciliations for audit purposes.
- Provided exceptional customer service by resolving payment-related inquiries efficiently.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
- Increased accuracy of cashier transactions through regular training sessions on proper cash handling techniques.
- Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
- Managed petty cash disbursements, documenting expenses thoroughly for accurate budget tracking purposes.
Logistic Supply Specialist
Champion Logistics Group
Northlake, IL
09.2015 - 05.2016
- Managed logistics operations, ensuring timely delivery and inventory accuracy across multiple distribution channels.
- Developed and implemented process improvements that enhanced supply chain efficiency and reduced operational costs.
- Coordinated with suppliers and vendors to maintain optimal stock levels, facilitating seamless order fulfillment.
- Analyzed shipment data to identify trends, optimize routes, and improve on-time delivery performance.
Sales Associate/ Claims Processor
Walmart
Forest Park, IL
09.2012 - 08.2015
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained accurate inventory levels, conducting regular stock audits to ensure product availability.
- Operated point-of-sale systems efficiently, ensuring seamless transactions and cash handling procedures.
- Collaborated with team members to optimize store layout and maximize product visibility.
- Implemented promotional displays, increasing customer engagement and driving sales growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Processed insurance claims efficiently, ensuring accurate documentation and compliance with company policies.
- Reviewed claim submissions for completeness and accuracy, identifying discrepancies for resolution.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
Crew Member
McDonalds
Lyons, IL
06.2009 - 10.2012
- Delivered high-quality customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining safety and cleanliness standards throughout shifts.
- Assisted in training new crew members on operational procedures and best practices for efficiency.
- Collaborated with team to prepare food items according to company specifications and quality standards.
- Managed cash register operations, accurately processing transactions while minimizing wait times for customers.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Morton East High School
Cicero06-2013
Skills
- Basic life support
- Reliability and punctuality
- Professional boundaries
- Data entry
- Critical thinking
- Customer service
- Call center operations
- Bank reconciliation
- Microsoft Excel proficiency
- Professionalism and ethics
- Licensed insurance agent
Certification
- CPR CERTIFICATION
- CPI CERTIFICATION
- PROPERTY & CASUALTY LICENSE
Languages
Spanish
Professional Working
Timeline
Patient Safety Sitter /Health Unit Coordinator
Holy Cross Hospital - Holy Cross Hospital
08.2024 - Current
Insurance Agent /Finance Administrator
Insurance Navy
09.2019 - 07.2025
Cash Office Clerk
Evergreen Produce
08.2017 - 09.2019
Logistic Supply Specialist
Champion Logistics Group
09.2015 - 05.2016
Sales Associate/ Claims Processor
Walmart
09.2012 - 08.2015
Crew Member
McDonalds
06.2009 - 10.2012
High School Diploma -
Morton East High School