Favor Anoke-Samuel
Summary
Strategic Director with extensive experience in overseeing operations and implementing business strategies. Demonstrates strong financial acumen and a keen understanding of market trends to drive performance and growth. Proven track record in executing business plans and enhancing operational efficiency.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Director
Bayada home health care
Quincy
06.2023 - Current
- Apply entrepreneurial and relationship-building skills and lead a caring, professional team that is instrumental in providing the highest quality care to clients and the community at large.
- Managed 360+ patient case load and office operations, including budgeting, fiscal management, recruiting, marketing, and business development with local ASAP contracts and vendors.
- Planning, budgeting and fiscal management (managing office growth weekly revenue from $70,000 to $120,000 under 15 months).
- Monitor the quality and appropriateness of all services provided by 140+ staff to ensure compliance and client satisfaction while ensuring adequate staff education, training and evaluation.
- Mentored and supported team while growing office through awareness of industry and community trends and referral opportunities.
- Executed comprehensive recruitment plan that attracted top talent.
- Monitored quality of services provided.
Director of Client Services
House-Works Home Health Care
Waltham
06.2021 - 06.2023
- Represent the Houseworks’ service excellence brand in all interactions with potential clients and 70+ existing clients in independent and assisted living, memory care facilities, senior living communities and private homes.
- Closed leads and provided new and seasoned clients with continuity and consistency in care delivery.
- Coordinate with the Client Services Team (Pod) by using measurable outcomes that hold each member accountable—client service excellence, caregiver engagement, overtime reduction, and net margin improvement.
- Analyze, develop and implement a structure that allows Client Service Managers to work efficiently within the Pod.
- Built and maintained relationships with Pod caregivers (CNA, PCA, HHA, concierge care, and companionship teams) to encourage professional excellence and collaboration.
- Bring in appropriate resources from community partners to keep clients healthy and safe at home. This includes bringing in VNA/Skilled Home health services, hospice care, aging life care professionals and technology.
- Promoted individualized, client-centered, and strength-based care approaches through fall prevention strategies and tailored care plans.
- Adopting relevant policies to ensure quality and adherence to industry regulations.
- Negotiated contract agreements based on the complexity of clients' needs.
Director of Community Living
Barry L. Price Rehabilitation CENTER
newton
03.2020 - 03.2021
- Led the leadership, direction, management, development, quality, and growth of all programs, including 6 residential homes and individual support services.
- Opened new 5-capacity medical model residential facility and successfully transitioned individuals into home.
- Senior management team member with oversight of individuals age 40 to 80+ with complex medical conditions including brain injury, Alzheimer’s and Dementia, ID/DD, mental, psychological, and other disorders.
- Hired, trained, and supervised 65+ agency professionals, including the Assistant Director of Community Living, 5 program managers, nursing support, residential coordinators, house management, and direct support staff.
- Managed budgets, negotiated contracts, developed relationships, and oversaw supervision and operation of program components in compliance with organizational and external policies and regulations.
- Identified and implemented innovative opportunities to enhance supports and develop skills for clients.
- Ensured undisruptive service delivery in all residential programs by creating a universal cross-training and coverage policy that allows for staff accountability.
- Managed data collection, metrics dashboards to achieve productivity targets, reduce cost per program, eliminate errors, and deliver excellent client service.
- Developed and monitored a transitional metric tracking system for all stakeholders, to promote efficiency and ease for clients transitioning into programs.
Director of Residential Services
Cambridge Family and Children’s Service
Cambridge
12.2018 - 02.2020
- Senior management team member with oversight to CFCS two residential programs consisting of youths age 16-21 with traumatic history and independent living (IL) for transition-age youths in custody of the Department of Children and Families (DCF), Department of Mental Health (DMH) and Department of Early Education and Care (DEEC).
- Managed program budgets and fostered collaborative relationships with DCF, DMH, DEEC, and community resources to effectively support program goals.
- Provided oversight, training, and supervision to a staffing team of 60+ including 3 program directors, 4 clinical case managers (CCM) including interns CCM and life skill case manager.
- Oversaw centralized referral process that matched referred youth to the program best suited for their needs and maintained a consistent census for each program.
- Supported recruitment and hiring of program staff, evaluated program directors, and made recommendations regarding employment status.
- Initiated programmatic improvements based on data analysis and submitted reports, ensuring program compliance with contractual and licensing requirements.
- Monitored program compliance with best practices and served as agency representative with public and private agency partners and the community-at-large.
- Revamped individual programmatic handbook, policies, and procedures to create a universally accepted consumer and employee manual.
Director- Long Term Support Services
Bay Cove Human Services
Boston
08.2017 - 11.2018
- Provided administrative, programmatic, and clinical oversight to the Long-Term Care (LTC) -serving adults with intellectual/developmental disabilities, psychiatric and complex medical challenges including palliative/hospice care.
- Managed staff development and overall program operations, including supervision, on-call support, and development and implementation of ISPs (Individual Service Plans), behavioral and medical treatment plans, and client assessments.
- Provided oversight of a team of 35+ staff including nurses, CNAs (certified nursing Aids) Assistant Director, Operations Manager, and Appointment Specialists.
- Ensured compliance with program budget and all DDS/DPH/CARF and Bay Cove regulations, contributing to operational integrity.
- Coordinated staff meetings and hiring processes, including performance evaluations and terminations.
- Handled on-call responsibilities for emergencies and psychiatric hospitalizations for LTC cluster facilities.
Floating Program Director
Bay Cove Human Services
Boston
01.2017 - 08.2017
- Provided administrative, programmatic, and clinical oversight for 23 adults with developmental disabilities, ensuring compliance with standards and enhancing service delivery.
- Identified and implemented programmatic administration and quality assurance tasks, improving program effectiveness and client satisfaction.
- Planned programs, developed staff, and managed residence and program operations.
- Supervised and developed behavioral treatment plans.
- Provided client assessment, case management, and crisis intervention services.
- Managed on-call caseloads during critical periods.
- Mentored, trained, and supported newly hired and seasoned Program Directors in improving job performance.
Case Manager (Part time)
RIVERSIDE COMMUNITY care
Dedham
02.2016 - 02.2017
- Facilitated assessment, development and implementation of individual service plans (ISPs) to enhance client support.
- Coordinated access to appropriate medical care for individuals to meet health needs.
- Supported individuals in managing funds and maintained accurate monthly documentation for financial oversight.
Program Coordinator
Delta Projects, Inc.
Dedham
06.2016 - 01.2017
- Coordinated administrative and clinical processes in consultation with the Director to ensure program compliance and efficiency.
- Hired, trained, and supervised program staff of 20+.
- Created and executed treatment plans, including ISP, improving client care and documentation accuracy.
- Developed and implemented guidelines and policies to ensure compliance with all government regulations.
- Enhanced utilization of agency's electronic health record system, facilitating better data management and accessibility.
- Financial responsibility in the following areas: operational budget and timekeeping.
- Hired qualified professionals to provide quality service.
- Managed a cluster of rotational on-call programs for emergencies and psychiatric hospitalizations.
- Participated in investigations and reviews as requested; executed disciplinary action.
Program Specialist
vinfen corporation
Somerville
09.2010 - 02.2016
- Developed and documented individualized treatment plans (ISP/PSTPs) and clinical programs to enhance service delivery.
- Trained and supported individuals in rehabilitative and behavioral interventions, ensuring compliance with fire & safety regulations while assisting with appointment scheduling and budget management.
- Assisted individuals in becoming fully integrated into the community.
- Planned recreational and social activities to enhance emotional well-being and improve quality of life for individuals served.
- Monitored and audited the countable controlled substance book.
Program Supervisor
Charles River Arc
needham
09.2008 - 04.2010
- Managed and supported teams of 15+ staff in conducting case management to develop, implement, and review individual service plans.
- Provided direct clinical care and medication management to group home residents challenged by chronic mental illness and other disorders.
- Collaborated with treating psychiatrist to develop individual service plans, aligning clinical care with resident needs.
- Trained new hires on agency policies and procedures to ensure compliance and effective onboarding.
- Administered medication and coordinated error-reporting protocols.
- Provided performance feedback to Program Director, facilitating regular supervision and annual evaluations.
Education
Master of Science - Health Administration
Southern New Hampshire University
Hooksett, NH 10.2017 - 06.2019
Bachelor of Science - Health Administration
Southern New Hampshire University
Hooksett, NH 12.2015 - 06.2017
Skills
- Budget management
- Financial reporting
- Budget control
- Program management
- Project management
- Program evaluation
- Operational oversight
- Process improvement
- Operational efficiency
- Risk management
- Quality assurance
- Regulatory compliance
- Policy compliance
- Talent acquisition
- Hiring and retention
- Staff development
- Employee development
- Leadership development
- Coaching and mentoring
- Team leadership
- Visionary leadership
- People management
- Communication skills
- Strategic planning
- Business strategy
- Negotiation
- Contract management
- Contract negotiation
- Vendor management
- Client management
- Client relations
- Partnerships and alliances
- Logistics management
- Market analysis
- Analytical thinking
- Decision making
- Problem solving
- Issues resolution
- Conflict resolution
- Task delegation
- Multitasking and organization
- Corporate communications
- Effective communication
- Communication skills
- Strategies and goals
- Business administration
- Organizational development
- Innovation management
- Relationship building
- Project management
- Business strategy
- Multitasking and organization
- Contract negotiation
- Corporate communications
- Communication skills
- Market analysis
- Program management
License and Certification
- Certified Dementia Practitioner (CDP) March 15, 2025 – March, 15, 2027
- Certified Montessori Dementia Care Professional (CMDCP) March 29, 2025 – March 29, 2027
- Society for Human Resources management SHRM-CP December 2023 - November, 2027
- Quality Behavioral Solutions to complex behavior problems certification (QBS), Crisis Prevention Intervention (CPI)
- Life and Health Insurance Agent.
Professional Organizations
American College of Health Care Administration (ACHCA) Emerging Professional
- Society for Human Resources management SHRM
- Project Management Institute
Timeline
Director
Bayada home health care
06.2023 - Current
Director of Client Services
House-Works Home Health Care
06.2021 - 06.2023
Director of Community Living
Barry L. Price Rehabilitation CENTER
03.2020 - 03.2021
Director of Residential Services
Cambridge Family and Children’s Service
12.2018 - 02.2020
Master of Science - Health Administration
Southern New Hampshire University
10.2017 - 06.2019
Director- Long Term Support Services
Bay Cove Human Services
08.2017 - 11.2018
Floating Program Director
Bay Cove Human Services
01.2017 - 08.2017
Program Coordinator
Delta Projects, Inc.
06.2016 - 01.2017
Case Manager (Part time)
RIVERSIDE COMMUNITY care
02.2016 - 02.2017
Bachelor of Science - Health Administration
Southern New Hampshire University
12.2015 - 06.2017
Program Specialist
vinfen corporation
09.2010 - 02.2016
Program Supervisor
Charles River Arc
09.2008 - 04.2010