Favor Uzor
Silver Spring,MD
Summary
FAVOR UZOR, A highly motivated and skilled IT technician with experience providing technical support and troubleshooting services to clients. Able to diagnose and resolve technical issues. Excellent communication skills with a passion for delivering high- quality customer service.
Overview
3
3
years of professional experience
Work History
Help Desk Analyst
Amazon
Silver Spring, MD
- Answering phone calls,responding to emails or texting with customers online.
- Responding to customer inquiries.
- Provided exceptional remote support via phone, email, or chat, ensuring timely resolutions for geographically diverse users.
IT Contractor
Baltimore City Public School System
Baltimore, MD
10.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service functionality.
- Improved system efficiency by troubleshooting and resolving technical issues in a timely manner.
- Configuration of digital time clocks.
IT Technical Support Representative
American Express
Towson, MD
02.2021 - 02.2022
- Increased system uptime with proactive monitoring and maintenance of hardware, software, and network components.
- Introduced cybersecurity best practices within the organization by educating users on safe computing habits and identifying potential security threats in a timely manner.
- Enhanced customer satisfaction by providing timely and effective IT support to its users.
Education
Bachelor of Science - Biochemistry
Baltimore City Community College
Baltimore, MDBachelor of Science - Cybersecurity And Assurance
University of Maryland - University College
Hyattsville, MD05.2026
Skills
- Communication; Clear communication with clients and team members is important This involves both verbal and written communication
- Device Installation; Understanding of encryption of firewalls, VPNs, and other security protocols
- Problem-Solving; Ability to analyze problems and provide effective solutions
- Cybersecurity Best Practices; keeping up-to-date with latest cyber threats and implementing best practices
- Customer service expert; Giving customers listening and understanding your customer's needs, thanking the customer and promoting a a positive, helpful and friendly environment
Timeline
IT Contractor
Baltimore City Public School System
10.2023 - Current
IT Technical Support Representative
American Express
02.2021 - 02.2022
Help Desk Analyst
Amazon
Bachelor of Science - Biochemistry
Baltimore City Community College
Bachelor of Science - Cybersecurity And Assurance
University of Maryland - University College