Fawad Fareed
Libertyville
Summary
Business Transformation Senior IT Program & Portfolio Manager with 15+ years delivering large-scale digital transformation, cloud modernization, and enterprise technology programs. Experienced in leading cross-functional engineering, product, and architecture teams using Azure DevOps (ADO), JIRA, Confluence, and Salesforce CRM to drive execution, transparency, and continuous improvement. Strong ability to build scalable delivery frameworks, manage complex portfolios, and accelerate outcomes through iterative planning, data-driven roadmaps, and modern Agile/Scaled Agile practices. Known for partnering with senior leaders, aligning technology investments to product strategy, and delivering measurable improvements in scalability, reliability, and customer experience across global tech organizations.
Experienced with leading organizational change efforts to drive business transformation. Utilizes expertise in process optimization to enhance business performance and efficiency. Track record of successful stakeholder engagement and effective project management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager - Business Transformation
CDW
Vernon Hills, IL
01.2023 - 07.2026
- Directed and mentored onshore/offshore team, integrating AI capabilities (Microsoft 365 Copilot) into daily work activities, resulting in 30% improvement in delivery and operational efficiencies
- Led Salesforce Technical Case Management automation with Integrated Tech Solutions (ITS), reducing SLA acknowledgement times from 21 days to 48 hours to support sellers in fulfilling customer opportunities quickly
- Facilitated monthly and quarterly executive business reviews to align product roadmaps, OKRs, and cross-functional priorities, enhancing strategic decision-making
- Oversaw Whatfix (in-app guidance tool) strategy and enhancements across US commercial and Government Salesforce instances, boosting seller efficiency, platform usability, and digital adoption
Program Manager
CDW
Vernon Hills, IL
06.2019 - 12.2022
- Led enterprise Renewals Program strategy, to consolidate renewal data into a unified platform that improved opportunity tracking and seller productivity
- Partnered with BRMs and Product Owners to ensure alignment with Program Increments and roadmap milestones, improving delivery predictability and cross-functional coordination
- Managed the Buy & Hold Inventory Optimization initiative, that included launching a minimal viable product to automate quote/order processes, reduce manual entry, and enhance contract automation and Power BI reporting
- Managed Buy & Hold Inventory Optimization initiative, launching a minimal viable product to automate quote/order processes and enhance contract automation and Power BI reporting
- Collaborated with vendors such as Kenway Consulting to develop dashboards that enhanced inventory visibility for Supply Chain, Finance, and Sales
Senior IT Project Manager
Walgreens
Deerfield, IL
04.2013 - 05.2019
- Managed Pharmacy, Point of Sale and Payment System initiatives (AllianceRx, Service Recovery, Apple Pay, Fall/Spring Gift Card Resets) utilizing Waterfall and Agile methodologies, enhancing operational efficiency and customer experience across enterprise environments
- Delivered infrastructure solution for call center in Irving to support Walgreens-Alliance joint venture, enhancing pharmacy fulfillment and digital integration
- Led the MOJO program and partnered with HR resources and other cross-functional teams to integrate employees from AllianceRx into one platform under the New Prime Therapeutics
- Established Project Management Community of Practice (PMCoP) and Agile Community of Interest, partnering with IT PMO resources to align on best practices and share lessons learned
IT Project Manager / Senior Consultant
Cognizant
Chicago, IL
09.2007 - 03.2013
- Managed multi-project telecom integrations that consolidated applications, reduced operational costs, and improved system performance for enterprise stakeholders
- Facilitated JAD sessions to align business and IT requirements, enhancing cross-functional collaboration and clarifying requirements
- Functioned as SME for IBM ReqPro, improved traceability between business and functional requirements, enhanced delivery quality, and executed mitigation planning for risks, issues, and dependencies.
- Developed and presented use cases for wireless/wireline joint venture requirements, enhancing stakeholder alignment and informing solution design
Education
MBA - Business Administration and Management
Purdue University Calumet
Hammond, IN05-2006
Bachelor of Science - Computer Information Systems
DeVry University
Chicago, IL06-2004
Skills
- Strategic Planning
- Portfolio/ Program Management
- Budget and Resource Management
- Business Process Improvement
- Team Building and Performance Management
- Knowledge in AI
- Vendor Management
- Agile project management
- Cross-functional Leadership
- Operational Excellence
- Organizational Change Management
- Executive Stakeholder Management
- Technology Delivery
- Digital and Business Transformation
- Team collaboration
- Customer relationship management
- Process improvement
- Onboarding and orientation
- Project planning
- Data analysis
- Project management
- Employee coaching and mentoring
Certification
- PMP - Project Management Institute - 2012
- ITIL - Information Technology Infrastructure Library V3 Foundation - 2015
- PSM - Professional Scrum Master - 2018
- Lean Six Sigma Yellow Belt – 2018
- SAFe 5 Agilist – 2022
- Microsoft AB-731 AI Transformation Leadership – In Progress
Timeline
Manager - Business Transformation
CDW
01.2023 - 07.2026
Program Manager
CDW
06.2019 - 12.2022
Senior IT Project Manager
Walgreens
04.2013 - 05.2019
IT Project Manager / Senior Consultant
Cognizant
09.2007 - 03.2013
Bachelor of Science - Computer Information Systems
DeVry University
MBA - Business Administration and Management
Purdue University Calumet