Fawn Clark
Colton,NY
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, achieving strategic objectives, leading multidisciplinary teams, and enhancing patient care. Knowledge of regulatory standards and best practices, ensures adherence to medical protocols. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence with a proven ability to foster strong client relationships and mentor staff, ensuring top-quality service and compliance with veterinary standards.
Overview
24
24
years of professional experience
Work History
LVT/Director of Medical Services
Canton Animal Clinic
04.2004 - Current
- Director of Medical Services - Manager
- Lead Technician - training staff and implementing clinic protocols and procedures for all appointment types.
- Head of Surgery department - Training with high expectation of staff to be fully functioning, prepared, and knowledgeable to run day to day activities with the highest efficiency and awareness to ensure top quality patient care.
- Ensuring staff is supporting practice standards of care using a wide variety of monitoring tools and equipment.
- Developing training programs for new and current staff
- Responsible for creating and implementing procedures and protocols for all practice activities
- Keep staff in compliance with practice mission statement and core values of offering top of the line quality medicine and care.
- Administer a large variety of vaccinations and medications, treatment plans, and ensuring compliance with veterinary protocols.
- Assisted veterinarians in complex surgical procedures (preferred technician), managing depth and planes of anesthesia, providing emergency medical support when necessary.
- Developed client education on a large variety of materials, including puppy training, fear free, neonatal critical care, emergency critical care, procedural discharge.
- Collaborated with veterinary team to develop treatment plans tailored to individual patient needs.
- Led initiatives to enhance client communication and satisfaction through follow-up consultations and feedback collection.
- Empower veterinary interns through mentoring activities focused on best practice clinical techniques and professional development strategies.
- Strengthened client relationships by delivering exceptional customer service while addressing questions or concerns regarding their pets'' health needs.
- Improved teamwork among staff members by actively participating in team meetings and offering constructive feedback on clinic operations.
- Provide excellent customer service to disgruntled clients, and utilize to better the practice and ensure we are meeting the clients needs and meeting practice goals.
- Performing as a highly trained and efficient technician when needed on the floor utilizing a wide variety of technical skills and multi-tasking.
Kennel Manager
Maple Ridge Kennels
07.2002 - 04.2005
- Managed daily operations of kennel, ensuring animal welfare and facility maintenance.
- Oversaw veterinary care coordination, ensuring health standards were consistently met.
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associates - Veterinary Technology
SUNY Canton
Canton, NY 05-2005
Skills
- Proficient in a wide variety of technical skills needed for general practice and emergency procedures
- Special Skills
Expert in Phlebotomy
Expert in IVC placement
Expert in client education/communication
Expert in euthanasia discussion/client support
Expert in anticipating the doctors needs
Expert in knowing what pet and client needs
Work very well with a team
Multi-tasker/Highly efficient
Neonatal critical care and fostering (over 200 patients)
Animal Behavior
Animal Restraint
Radiology patient positioning/techniques
Accomplishments
Licensed Veterinary Technician
Vice President of Operations Management Training
Timeline
LVT/Director of Medical Services
Canton Animal Clinic
04.2004 - Current
Kennel Manager
Maple Ridge Kennels
07.2002 - 04.2005
Associates - Veterinary Technology
SUNY Canton