Fawn Johnson
State Farm Insurance
Rush City,MN
Work Preference
Work Type
Full Time
Location Preference
Hybrid
Location:
Rush City, MN
Open to relocation:
Yes
Minimum Desired Compensation
$100000/yr
Important To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsCareer advancement
30
years of professional experience
Detail-oriented office leader with broad experience in administration, payroll, and operations management. Recognized for building efficient workflows, coaching staff, and improving customer satisfaction. Ready to support business goals through organized, dependable leadership.
Work History
Office Manager/Licensed Insurance Agent
29 Years 6 Months- Coordinated daily office operations, ensuring efficient workflow across administrative and customer service functions.
- Managed scheduling, calendars, and appointment coordination for busy agency staff and client meetings.
- Processed billing, payments, and office correspondence with accuracy and consistent follow-through.
- Trained administrative staff on office procedures, systems, and customer service standards.
- Resolved client inquiries and escalated issues promptly to support service quality.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Resolved office disputes swiftly and equitably, maintaining a harmonious workplace.
- Increased customer satisfaction by developing an effective client feedback system that led to service improvements.
- Implemented a comprehensive training program for new hires, improving their integration into the team and productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Advised clients on auto, home, and life coverage options aligned with risk and financial goals.
- Oversaw daily office operations, ensuring smooth workflow and consistent customer service.
- Trained support staff on office procedures, service standards, and administrative tools.
Education
High School Diploma
- Honoree of Honor Society
- Honor Roll Multiple times
- Dean's List various times
Licensed Insurance Professional - Property/casualty/life/health
- Relevant Coursework: Business Management certification
Skills
Facilities management
Office administration
Billing
Payroll processing
Customer service
Customer relations
Effective communication
Scheduling coordination
Staff hiring
Employee training
Team supervision
Operations management
Business administration
Organizational skills
Business administration
Timeline
Office Manager/Licensed Insurance Agent
State Farm
04.1997 - CurrentRead More
Pine City High School
High School Diploma
Read More
Kaplan Professional School
Licensed Insurance Professional from Property/casualty/life/health
Read More