Fawn Wheeler
DFPS - Learning & Development
Abilene,TX
30
years of professional experience
Accomplished Trainer experienced in developing and delivering effective training programs that enhance team performance and engagement. Demonstrated ability to create detailed reports and analyze data while fostering collaboration with community partners. Focused on driving continuous improvement and maximizing training effectiveness.
Work History
Trainer V
7 Years 4 Months- Developed and delivered training programs to enhance employee knowledge and skills.
- Facilitated workshops focused on compliance, policy updates, and best practices.
- Evaluated training effectiveness through assessments and feedback mechanisms.
- Collaborated with subject matter experts to create comprehensive learning materials.
- Mentored new trainers, fostering a culture of continuous improvement and development.
- Implemented innovative training techniques to improve engagement and retention rates.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Developed customized training materials for various departments, ensuring relevance to the target audience.
Distance Learning Lead Trainer
3 Years 2 Months- Designed and implemented comprehensive training programs for staff development.
- Facilitated workshops to enhance team skills and performance outcomes.
- Evaluated training effectiveness through feedback and assessments.
- Acting Supervisor of Unit when Supervisor is off.
- Collaborate with Regional Management across the State.
- Create Weekly Presentations for APS Training Team Meeting. Lead Weekly Training Team Meetings.
- Mentored new trainers on best practices and instructional techniques.
- Develop an individualized training plan when necessary. Teach both classroom trainings and distance learning classes.
APS Field Trainer III
4 Years 10 Months- Train new APS caseworkers. Coordinate training with Regional Management. Develop an individualized training plan when necessary.
- Develop Curriculum for CLOE.
- Collaborate with Regional Management across the State.
- Conduct Field Training II orientation.
- Make Presentations to University Classes and presentations to the Volunteer Fire Department.
- Designed and implemented the Supervisor Refresher 2013 Training.
- Perform several Quality Assurance (QA) tasks for the APS Field Training Team.
- Implemented training assessments to evaluate employee performance and identify areas for improvement.
- Collaborated with management to enhance training materials based on feedback and evolving organizational needs.
APS Specialist II
2 Years 2 Months- In Home Caseworker who investigated issues of neglect, exploitation, and abuse.
- Caseworker helped the client determine the best way to improve their situation.
- Referred client's case to appropriate community resources including guardianship if least restrictive alternatives have been exhausted.
- Demonstrated skills in mentoring and training new workers. who mentors new workers.
- When Supervisor is off approves ECS funds and reads cases.
- Worker Leadership Program 2010. PCS Skilled Worker for Unit 21.
- Delivered monthly presentations to community partners to foster collaboration. to Collaborating Business Partners, Storyteller for APS Partners Board. Presentations to University classes.
- Coordinated "Be a Santa to a Senior" program in Abilene, facilitating support for seniors during the holiday season.
- Supervised new interns.
- Collaborated with other State Agencies (DADS, DARS, Guardianship).
- Staffed APS booth at Community Fairs
Program Manager/Assistant Financial Director
8 Years 10 Months- Led program development initiatives to enhance community support services for women and children.
- Developed training materials and conducted workshops to enhance staff capabilities and service effectiveness.
- Fostered partnerships with local organizations to expand resources and opportunities for beneficiaries.
- Mentored staff, promoting professional growth and ensuring alignment with organizational goals.
- Responsible for the interviewing, hiring, and firing of staff for 17 sites.
- Managed and supervised administrative and daily program operations, complying with child care licensing policies and regulations.
- Gathered data and made yearly presentations to the United Way and other donors.
- Managed the direct draft process monthly.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Assisted with the Fall Luncheon (largest fundraiser for the organization).
Accounting Manager
1 Year 5 Months- Led Accounts Receivable/Accounts Payable Department of 4 staff members.
- TTTraining staff in the company software.
- Scheduling tasks for the staff and monitoring the collections of the Accounts Receivable Department.
- Overseeing the payments of vendors of the Accounts Payable Department.
- Working with Vendors, Clients, and Staff.
- Compiling and presenting financial documents.
- Special projects for the President.
- Created and submitted sales tax reports and permits for five states.
- Managing the line of credit for the company.
Office Manager
2 Years 4 Months- Managed daily office operations.
- Worked with customers creating work orders and assigning technicians to complete jobs.
- Invoiced customers for completed jobs.
- Maintained the Peach Tree Accounting System and set up the company on QuickBooks Pro.
- Ordered equipment; handled warranty issues with Lucent;
- Completed monthly and quarterly inventory of equipment.
- Completed monthly sales tax reports for numerous counties in Texas
Education
Bachelor of Applied Studies - Business, Communication, History
Skills
Trainer development
New hire training
Facilitation techniques
Instructional design
Trainer development
Learning management systems
Project management
Planning and coordination
Public speaking
Creative problem solving
Office software proficiency
Timeline
Trainer V
DFPS - Learning & Development
04.2019 - CurrentRead More
Distance Learning Lead Trainer
DFPS - CLOE
02.2016 - 04.2019Read More
APS Field Trainer III
DFPS - CLOE
03.2011 - 01.2016Read More
APS Specialist II
DFPS APS
12.2008 - 02.2011Read More
Program Manager/Assistant Financial Director
YWCA/Alliance for Women & Children
01.2000 - 11.2008Read More
Accounting Manager
Affiliated Food Stores
08.1998 - 01.2000Read More
Office Manager
Telecom Unlimited
04.1996 - 08.1998Read More
Abilene Christian University
Bachelor of Applied Studies from Business, Communication, History
Read More