Terence McCray
North Olmsted,OH
Summary
Dynamic training developer with expertise in creating engaging programs and facilitating impactful workshops. Proven ability to enhance employee product knowledge and drive continuous improvement in training effectiveness.
Overview
4
4
years of professional experience
Work History
Product trainer / Training Developer
Modern Tool and Die
Valley City, Ohio
03.2020 - 05.2024
- Created engaging training programs to enhance employee understanding of product features and usage.
- Developed and delivered training programs enhancing product knowledge and usage among employees.
- Facilitated hands-on workshops to build user skills and confidence.
- Created training materials, including manuals and presentations, to support employee development and learning objectives.
- Evaluated trainer effectiveness through participant feedback and assessments to improve training quality.
- Assisted in onboarding new employees by providing comprehensive product training.
- Coordinated with sales teams to align training with customer needs and expectations.
- Conducted needs assessments to identify gaps in product knowledge among team members.
- Determined areas for additional training based on customer and employee feedback.
- Created detailed job aids and reference documents to support learning objectives.
- Maintained up-to-date knowledge of industry trends to inform training content.
- Facilitated interactive workshops with teams to encourage collaboration and problem solving.
- Assisted with the development of online course content using various multimedia tools.
- Delivered presentations on best practices, standards, and industry trends related to products.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Supported customer service personnel by providing technical advice on product usage issues.
- Evaluated effectiveness of existing instructional materials and made recommendations for improvement.
- Collaborated with engineering teams to gain insights on product features and specifications.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Education
Associate of Arts - Applied Science
Cuyahoga Community College
Cleveland, OH08-1982
Skills
- Training delivery
- Training development strategies
- Training needs analysis
- Curriculum planning
- E-learning development
- Onboarding programs
- Employee training
- Workshop facilitation
- Trainer development
- Training material updates
- Continuous improvement initiatives
- Product technology
- Manufacturing
- Problem solving
- Customer management
Affiliations
- Volunteer Cleveland Roots Cleveland Ohio (2026-Present
- Jr Achievement Medina Ohio (2002-2017)
- Coached youth sports (2001-2017)
Timeline
Product trainer / Training Developer
Modern Tool and Die
03.2020 - 05.2024
Associate of Arts - Applied Science
Cuyahoga Community College