Zachary Spellman
Indian Head,MD
Summary
Dynamic Field and Product Training Specialist with a proven track record at Thompson Creek Window Company, excelling in project management and training development. Leveraged instructional design and teamwork to elevate project execution standards, achieving exceptional customer satisfaction. Expert in crafting and delivering e-learning modules that significantly enhance team capabilities and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field and Product Training Specialist
Thompson Creek Window Company
03.2023 - Current
- Train all new and existing project managers on proper installation and service procedures.
- Develop and implement training programs including e-learning modules, instructor-led sessions, and in-field demonstrations.
- Continuously update training materials to reflect changes in processes and best practices.
- Collaborate with management to assess training needs and effectiveness.
Project Manager III
Thompson Creek Window Company
03.2021 - 03.2023
- Measured new replacement products in customers' homes and placed orders for necessary installation materials.
- Oversaw the installation and service of all installed products, ensuring high standards of quality and customer satisfaction.
- Coordinated with various teams to ensure timely and efficient project execution.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Project Manager
Long Home Products
06.2018 - 02.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
Education
Bachelor of Arts - English Language And Literature
University of Maryland, College Park
College Park, MD06.2010
High School Diploma -
Arundel High School
Gambrills, MD06.2006
Skills
- Project Management
- Training and Development
- Instructional Design
- E-learning development
- Training delivery
- Needs analysis
- Teamwork and Collaboration
Certification
- Lead Renovator Certified
- OSHA 30 Certified
Timeline
Field and Product Training Specialist
Thompson Creek Window Company
03.2023 - Current
Project Manager III
Thompson Creek Window Company
03.2021 - 03.2023
Project Manager
Long Home Products
06.2018 - 02.2021
Bachelor of Arts - English Language And Literature
University of Maryland, College Park
High School Diploma -
Arundel High School
- Lead Renovator Certified
- OSHA 30 Certified
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