Ramon Coxsey
Southlake
Summary
Dynamic Field Training Specialist with proven success at Scooters Coffee, driving profitability and achieving 100% passing rates in training programs. Expert in curriculum development and talent development, leveraging strong facilitation techniques and data analysis to enhance employee performance and foster a culture of continuous improvement.
Overview
9
9
years of professional experience
Work History
Field Training Specialist (FTS)
Scooters Coffee
Dallas
09.2023 - 01.2024
- At Scooters Coffee as a Field Training Specialist, my role is centered around adult teaching in a fast-paced environment.
- Opened new units while ensuring profitability and adherence to brand standards.
- To date, I have opened 4 units across the US, which show profitability trends year over year.
- Delivered instruction to large classes and supported a retention rate of 89%.
- As an FTS, I also have Spearhead Training at our Dallas Training locations for new and upcoming managers and business owners for scooters.
- Implemented training plans and designed programs with educational aids to enhance learning effectiveness.
- Assess instructional effectiveness and summarize evaluation reports to determine the impact of training on employee skills.
- Support and partner with internal stakeholders and liaise with Subject Matter Experts regarding instructional Design.
- Maintain up to date training materials congruent to current menu trends and options.
- Developed and implemented training across multiple disciplines, facilitating on-the-job learning.
- Recommend and oversee third-party vendors to ensure vendor performance and deliveries are appropriate, effective, on time, and within budgets.
- Evaluated current culture and identified new trends to drive positive change aligned with established values and visions.
- 100% passing rates for all Units and Kiosk training, thus allowing for teams to open in time and create revenues.
- Using adult learning methodologies in classroom, worksite settings.
- Scooters Corporate (Remote, Dallas, TX)
Training And Development Coordinator
Aloe Vera of America
Dallas
02.2022 - 11.2023
- Supervised, designed, coordinated, facilitated, and conducted training programs for new hires, cGMP, OSHA, SOP, and on-the-job training, collaborating with Quality, Warehousing, Engineering, Maintenance, Production, Regulatory Affairs, and EH&S to ensure compliance and operational readiness.
- Developed and implemented classroom and on-the-job training programs across multiple disciplines and departments to enhance employee competencies and support organizational goals.
- Understanding and utilizing up-to-date best practices regarding training programs.
- Ensure Revised SOPs issued and distributed to the applicable departments are trained and current before company-wide implementation.
- Create SOPs about new roles and functions that could lead to cross-training and development.
- Recommend and oversee third-party vendors to ensure vendor performance and deliveries are appropriate, effective, on time, and within budgets.
- Assessed current culture and identified new trends to foster positive change, promoting an adaptive and growth-oriented workplace environment.
- Maintained operational efficiency by overseeing daily processes.
- Aloe Vera of America - Dallas, TX
Multi-store Representative
TTI Inc.
08.2021 - 01.2022
- Leveraged relationship with sister company HOMEDEPOT to secure shelf space, increasing product accessibility and revenue potential.
- Tracked inventory and implemented promotional materials to enhance product visibility and drive sales.
- Acted as a customer service agent, actively engaging with customers to promote and upsell merchandise.
Rural Carrier Associate (RCA)
United States Postal Service
05.2020 - 01.2022
- Provided door-to-door customer service, fostering positive Postal Service stewardship.
- Delivered customer mail promptly, ensuring compliance with policy and procedure standards.
- Adhered to safety regulations while operating governmental vehicles and equipment.
Nonresponse Follow-up Enumerator
United States Census Bureau
08.2020 - 01.2021
- Completed assigned cases and enumerated households following procedures to ensure accuracy.
- Correctly handle sensitive data and governmental devices confidentially and to ensure anonymity in each case.
- Communicated effectively with homeowners to foster a safe environment for all parties.
- Facilitated conflict resolution sessions to address disputes.
- Submitted accurate paperwork, time, and expense reports in a timely manner.
Server/ Catering Assistant
Bacon’s Bistro and Café
01.2016 - 11.2019
- Set up catering and served guests, fostering positive engagement and a welcoming atmosphere.
- Served guests with exceptional hospitality, ensuring adherence to company procedures.
- Product upselling of new items and products to create higher sales goals.
- Addressed complaints promptly to uphold guest satisfaction and enhance overall experience.
- Corrected food handling procedures and trained new staff members on food safety.
Event Coordinator
u90C Event Management
11.2018 - 07.2019
- Consult with the Director of Operations regarding event strategies and goals.
- Develop event schedules and assignments to delegate activities and cover all aspects.
- Identified, assembled, and organized items to coordinate successful events.
- Planned event advertising, including media outlets, graphics, and communications.
- Secured materials for new events with budget and design specifications.
- Communicated with event staff and guests to ensure accurate event flow.
- Create invite lists for competing clubs and teams and track RSVPs.
- Conflict management, including de-escalation and resolution.
- Established long-lasting vendor relationships and negotiated favorable contracts for clients.
Assistant General Manager
Denny’s Dinner
01.2015 - 01.2016
- Consistently exceed daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover low.
- Engaged customers at various points during visits to ensure staff met and exceeded satisfaction expectations.
- Led hiring, training, and support for front and back of house staff, ensuring compliance with company policies and food safety standards.
- Complete restaurant opening procedures and manage deposits, while performing daily facility walk-throughs to assess cleanliness and preparedness at the beginning and end of shifts.
- Produced monthly reports analyzing sales trends and developed action plans based on data interpretation.
Education
MBA - HR and Organizational Development
University of North Texas
Denton, Texas03.2026
Bachelor of Science - Integrative studies
University of North Texas
Denton, Texas05.2019
Skills
- Training Coordination
- Curriculum Development
- Talent Development
- Facilitation Techniques
- Project management
- Data analysis
- Logistical Coordination
- Budget Management
- Microsoft Office
- Customer relations
Websites
Timeline
Field Training Specialist (FTS)
Scooters Coffee
09.2023 - 01.2024
Training And Development Coordinator
Aloe Vera of America
02.2022 - 11.2023
Multi-store Representative
TTI Inc.
08.2021 - 01.2022
Nonresponse Follow-up Enumerator
United States Census Bureau
08.2020 - 01.2021
Rural Carrier Associate (RCA)
United States Postal Service
05.2020 - 01.2022
Event Coordinator
u90C Event Management
11.2018 - 07.2019
Server/ Catering Assistant
Bacon’s Bistro and Café
01.2016 - 11.2019
Assistant General Manager
Denny’s Dinner
01.2015 - 01.2016
MBA - HR and Organizational Development
University of North Texas
Bachelor of Science - Integrative studies
University of North Texas