Ramon Coxsey
North Richland Hills,TX
Summary
My passion is always on how to help people and how to best serve them while maintaining integrity in accordance with company values. My skills and gained knowledge both from my education and professional experience give me an advantage as I can blend both to create a hospitable environment and create a proper processes and procedures that will create profit margins.
Experienced with delivering impactful training sessions that enhance employee competencies and performance. Utilizes innovative training methods to ensure knowledge retention and application in field operations. Track record of building strong collaborative relationships and adapting strategies to meet dynamic industry needs.
Overview
9
9
years of professional experience
4
4
Certification
Work History
Field Training Specialist (FTS)
Scooters Corporate
Dallas, TX
09.2023 - 01.2024
- At Scooters Coffee as a Field Training Specialist, my role is centered around adult teaching in a fast-paced environment. The primary role is to open new units that are profitable with the brand standard in mind.
- To date, I have opened 4 units across the US, which show profitability trends year over year.
- Have instructed large classes and helped maintain a retention rate of 89%
- As an FTS, I also have Spearhead Training at our Dallas Training locations for new and upcoming managers and business owners for scooters.
- Create and enact creative ways for adults of all skill levels to retain information and create a process of speed while enjoying work.
- Implementing training plans, designs, training programs, and preparing educational aids and materials.
- Leading Classes with multi-layered components to keep employees engaged and present.
- Assess instructional effectiveness and summarize evaluation reports to determine the impact of training on employee skills.
- Support and partner with internal stakeholders and liaise with Subject Matter Experts regarding instructional Design.
- Understanding and utilizing up-to-date best practices regarding training programs.
- Maintain up to date training materials congruent to current menu trends and options.
- Develop and implement classroom and on-the-job training across multiple disciplines and departments.
- Recommend and oversee third-party vendors to ensure vendor performance and deliveries are appropriate, effective, on time, and within budgets.
- Foster Culture change by assessing current culture and new trends to help foster positive change while using current values, and visions.
- 100% passing rates for all Units and Kiosk training, thus allowing for teams to open in time and create revenues.
- Using adult learning methodologies in classroom, worksite settings.
Training and Development Coordinator
Aloe Vera of America
Dallas, TX
02.2022 - 11.2023
- Supervise, design, coordinate, facilitate, and conduct training programs for new hires, cGMP, OSHA, SOP, On-the-job training, and any other training deemed necessary by the business while working cross-functionally with the departments, including but not limited to Quality, Warehousing, Engineering, Maintenance, Production, Regulatory Affairs, and EH&S.
- Understanding and utilizing up-to-date best practices regarding training programs.
- Maintain
- Develop and implement classroom and on-the-job training across multiple disciplines and departments.
- Recommend and oversee third-party vendors to ensure vendor performance and deliveries are appropriate, effective, on time, and within budgets.
- Ensure Revised SOPs issued and distributed to the applicable departments are trained and current before company-wide implementation.
- Create SOPs about new roles and functions that could lead to cross-training and development.
- Foster Culture changes by assessing current culture and new trends to help foster positive change.
Multi-Store Representative
TTI Inc.
08.2021 - 01.2022
- INVENTORY TRACKING AND IMPLEMENTATION OF REQUIRED PROMOTIONAL MATERIALS PER COMPANY STANDARDS.
- CUSTOMER SERVICE AGENT AT LOCATIONS WITH SALES INITIATIVES READY TO SELL AND UPSELL MERCHANDISE.
- LEVERAGING A RELATIONSHIP WITH SISTER COMPANY HOMEDEPOT TO GAIN SHELF SPACE AND CREATE GREATER REVENUE.
Rural Carrier Associate (RCA)
United States Postal Service
05.2020 - 01.2022
- Delivering customer mail promptly, consistent with policy and procedure standards
- Delivering customer service door to door while helping shape positive Postal Service stewardship
- Adhering to safety regulations while using governmental vehicles and equipment.
Nonresponse Follow-up Enumerator
United States Census Bureau
08.2020 - 01.2021
- Complete assigned cases and enumerate households using proper procedure to assure accuracy.
- Communicate with homeowners effectively to create a safe environment for all parties involved.
- Conflict resolution and de-escalation management
- Submit correct paperwork, time, and expenses promptly
- Correctly handle sensitive data and governmental devices confidentially and to ensure anonymity in each case.
Server/ Catering Assistant
Bacon’s Bistro and Café
01.2016 - 11.2019
- Serving guests with the utmost hospitable service while practicing proper company procedures.
- Correct food handling procedure and training of new staff members in accordance with food safety.
- Product upselling of new items and products to create higher sales goals.
- Catering set up and serving guests while engaging them in positive, friendly manners.
- Handling complaints in a proper and timely manner to maintain satisfaction.
Event Coordinator
U90C Event Management
11.2018 - 07.2019
- Consult with the Director of Operations regarding event strategies and goals.
- Planned event advertising, including media outlets, graphics, and communications.
- Identify, assemble, and organize items to coordinate a successful event.
- Develop event schedules and assignments to delegate activities and cover all aspects.
- Create invite lists for competing clubs and teams and track RSVPs.
- Secured materials for new events with budget and design specifications.
- Actively communicate with event staff and guests to control event flow accuracy.
- Conflict management, including de-escalation and resolution.
- Help establish long-lasting vendor relationships and negotiate great contracts for existing clients.
Assistant General Manager
Denny’s Dinner
01.2015 - 01.2016
- Oversee employee, hire, training, and continued support in front and back of house to ensure compliance with company policies, regulations, and food safety standards and guidelines.
- Complete restaurant opening procedures and manage deposits, while performing daily facility walk-throughs to assess cleanliness and preparedness at the beginning and end of shifts.
- Consistently exceed daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover low.
- Produce monthly reports detailing sales trends and plans accordingly with the interpretation of the data
- Customer engagement agent at varying points of visits to ensure customer satisfaction is met and surpassed by all staff members.
Education
MBA - HR and Organizational Development
University of North Texas
Denton, Texas02.2026
Bachelor of Science - Integrative Studies
University of North Texas
Denton, Texas05.2019
Skills
- Continuous improvement
- Revenue generation and financial oversight
- Employee relations and retention
- Strategic and Contingency Planning
- Talent Development
- Conflict Management
- Project Management and Program Operation Oversight
- Venue and Travel Coordination
- Training delivery
- Assessment tools
- Learning management systems
- Training documentation
Certification
- Certified High-Impact Performance Management, AIHR - May 17 2024
- Certified Learning and Development Specialist, AIHR - June 27 2024
- Certified HR OD Practitioner, AIHR June 27, 2024
- Certified ChatGPT for HR, AIHR June 16 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Field Training Specialist (FTS)
Scooters Corporate
09.2023 - 01.2024
Training and Development Coordinator
Aloe Vera of America
02.2022 - 11.2023
Multi-Store Representative
TTI Inc.
08.2021 - 01.2022
Nonresponse Follow-up Enumerator
United States Census Bureau
08.2020 - 01.2021
Rural Carrier Associate (RCA)
United States Postal Service
05.2020 - 01.2022
Event Coordinator
U90C Event Management
11.2018 - 07.2019
Server/ Catering Assistant
Bacon’s Bistro and Café
01.2016 - 11.2019
Assistant General Manager
Denny’s Dinner
01.2015 - 01.2016
Bachelor of Science - Integrative Studies
University of North Texas
MBA - HR and Organizational Development
University of North Texas