Fawn Dillon
Castle Rock,CO
Summary
Accomplished healthcare leader with 17 years of progressive experience in clinical operations, multi-site practice management, and patient-centered care across diverse, high-volume healthcare settings. Proven track record in leading cross-functional teams, optimizing clinical workflows, improving quality metrics, and aligning operational strategies with organizational goals. Highly skilled in regulatory compliance (OSHA, HIPAA), staff development, project management, and EHR systems including Epic, Athena, eClinicalWorks, AllScripts, and Practice Fusion. Certified in BLS, EMT, and IV Therapy. Known for enhancing patient and provider satisfaction, driving performance outcomes, and fostering a culture of collaboration, accountability, and continuous improvement.
Overview
17
17
years of professional experience
3
3
Certification
Work History
Clinical Transformation Manager
UnitedHealth Group- UnitedHealth Care Division
07.2024 - 04.2025
- Results-driven Clinical Transformation Manager with experience leading strategic healthcare initiatives to optimize clinical workflows, improve patient outcomes, and implement digital transformation. Proven expertise in stakeholder engagement, change management, and healthcare operations. Adept in leveraging data analytics and EHR systems to drive quality improvement and operational excellence.
Community Outreach and Engagement Manager
UnitedHealth Group- Optum Division
07.2023 - 07.2024
- Experienced Outreach and Engagement Manager with a strong background in in-home urgent care services and population health. Skilled in developing and executing strategic outreach initiatives to increase patient engagement, improve access to care, and drive clinical outcomes. Proven ability to collaborate with cross-functional teams, integrate technology into home-based care workflows, and communicate effectively with patients, providers, and community partners. Passionate about delivering high-quality, patient-centered care directly to the home environment, reducing avoidable ER visits and supporting continuity of care.
- (RIF)
Clinical Operations Manager
UnitedHealth Group – Optum Division
03.2021 - 07.2023
- Experienced Clinical Operations Manager with a strong background in overseeing multi-site clinic operations, driving performance, and standardizing care delivery across diverse healthcare settings. Proven success in leading cross-functional teams, optimizing clinic workflows, and ensuring compliance with clinical and regulatory standards. Skilled in strategic planning, resource management, and data-driven performance improvement to enhance patient outcomes and operational efficiency. Adept at fostering a culture of collaboration, accountability, and high-quality care across multiple locations.
Practice Manager, Safety Officer
OnPoint Medical Group
04.2019 - 06.2021
- Experienced and results-driven Practice Manager and Safety Officer with a strong background in managing operations across multi-specialty clinics. Proven ability to lead cross-functional teams, optimize clinical workflows, and ensure compliance with regulatory and safety standards. Skilled in resource allocation, staff development, and process improvement to enhance patient care, operational efficiency, and safety outcomes. Adept at implementing safety protocols, conducting audits, and fostering a culture of accountability and high-quality care in diverse clinical environments.
Certified Medical Assistant and Emergency Medical Technician
Internal Medicine
05.2015 - 04.2019
- Certified Medical Assistant (CMA) and Emergency Medical Technician (EMT) with current BLS and IV Certification. Skilled in providing high-quality clinical and administrative support across fast-paced, multi-specialty healthcare environments. Proficient in electronic health records (EHR) systems including Epic, eClinicalWorks, Athena, AllScripts, and Practice Fusion. Experienced in patient intake, vital signs, IV administration, clinical procedures, and ensuring compliance with HIPAA and infection control protocols. Recognized for strong clinical judgment, patient-centered care, and the ability to thrive in dynamic medical settings.
Certified Nursing Assistant
Nursing Home and Home Health
05.2008 - 05.2015
- Compassionate and dependable Certified Nursing Assistant (CNA) with hands-on experience supporting patient care in clinical and home healthcare settings. Holds active BLS, IV Certification, and EMT credentials, with a strong foundation in vital sign monitoring, ADL assistance, patient mobility, and infection control. Proficient in EHR systems including Epic, eClinicalWorks, Athena, AllScripts, and Practice Fusion. Committed to delivering high-quality, patient-centered care with professionalism, empathy, and strong communication skills in fast-paced, team-oriented environments.
Education
Masters Degree - Healthcare Administration
University of Phoenix
Tempe, AZ12.2022
Bachelors degree - Emergency Service Administration
Arapahoe Community College
Littleton, CO12.2020
Associate of Applied Science - Applied Science
Arapahoe Community College
Littleton, CO12.2017
Certificate - Medical Assistant
National Center For Competency Testing
05-2015
Certificate - Emergency Service Technician
Pikes Peak Community College
Colorado Springs, CO05-2014
Certificate - Nursing Assistant
Pikes Peak Hospital System
04-2008
Skills
- Clinical Operations Management
- Multi-Site Practice Leadership
- Strategic Planning & Execution
- Process & Performance Improvement
- Patient Experience Enhancement
- Key Performance Indicator (KPI) Tracking
- Electronic Health Records (EHR): Epic, Athena, AllScripts, eClinicalWorks, Practice Fusion
- CAHPS, HEDIS & HOS Metrics Management
- Project & Program Management
- Staff Recruitment, Training & Development
- Population Health & Utilization Management
- Healthcare Quality & Safety Initiatives
- Value-Based Care Implementation
- Clinical Workflow Optimization & Redesign
- Operational Efficiency & Cost Containment
- Change Management & Stakeholder Engagement
- Health Information Technology (HIT) Integration
- Patient Satisfaction & Service Excellence
- Health System Integration & Expansion
- Provider Relations & Engagement
- Regulatory Compliance: OSHA, HIPAA, NCQA
Certification
- State of Colorado CNA DORA NA.00725360
- NREMT E3097777
- NCCT CMA 1037620
- BLS Healthcare Provider CPR/AED
Timeline
Clinical Transformation Manager
UnitedHealth Group- UnitedHealth Care Division
07.2024 - 04.2025
Community Outreach and Engagement Manager
UnitedHealth Group- Optum Division
07.2023 - 07.2024
Clinical Operations Manager
UnitedHealth Group – Optum Division
03.2021 - 07.2023
Practice Manager, Safety Officer
OnPoint Medical Group
04.2019 - 06.2021
Certified Medical Assistant and Emergency Medical Technician
Internal Medicine
05.2015 - 04.2019
Certified Nursing Assistant
Nursing Home and Home Health
05.2008 - 05.2015
Masters Degree - Healthcare Administration
University of Phoenix
Bachelors degree - Emergency Service Administration
Arapahoe Community College
Associate of Applied Science - Applied Science
Arapahoe Community College
Certificate - Medical Assistant
National Center For Competency Testing
Certificate - Emergency Service Technician
Pikes Peak Community College
Certificate - Nursing Assistant
Pikes Peak Hospital System
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