Fawzy Aysha
Staten Island,USA
Summary
Technically skilled and highly adaptable IT professional with hands-on experience in troubleshooting robotics systems, hardware support, and customer-focused problem-solving in Amazon operations environments. Currently pursuing a Bachelor's in Computer Science and certified in CompTIA Network+ and Security+. Proven ability to resolve technical issues, support IT infrastructure, and collaborate across teams in fast-paced, high-volume settings. Eager to bring my technical acumen and Amazon operations experience into an IT Support Associate II role.
Overview
10
10
years of professional experience
Work History
Non-Inventory Receiver / Amnesty Robotics
Amazon
05.2019 - Current
- Supported and maintained robotics and automated systems, ensuring uptime and operational efficiency across Amazon's fulfillment center.
- Diagnosed and resolved technical faults with handheld terminals, PCs, scanners, and other IT equipment.
- Assisted with IT hardware allocation and inventory management for the non-inventory receiving department.
- Collaborated with engineers to apply system updates, address failures, and test functionality improvements.
- Took on leadership roles within the receiving team, mentoring peers and assisting new hires with procedures and systems.
- Demonstrated flexibility by working long shifts, supporting multiple departments, and adapting to various operational needs.
Supervisor / Seasonal Manager
Metro by T-Mobile
01.2015 - 05.2019
- Advanced from Sales Rep to Manager, leading sales teams and handling escalated technical and customer issues.
- Provided on-the-spot troubleshooting for mobile devices and in-store systems, ensuring seamless customer experiences.
- Developed and delivered training programs for new employees focused on tech product knowledge and service excellence.
- Recognized for improving customer satisfaction and increasing team productivity through hands-on leadership.
Education
Bachelor of Science - Computer Science (In Progress)
Western Governors University
Salt Lake City, UTCertifications - CompTIA Network+
NetCom Learning
05-2023
Certifications - CompTIA Security+
NetCom Learning
05-2023
Certifications - Cybersecurity Analytics & Engineering
Flatiron School
New York, NY10-2021
Skills
- IT Troubleshooting & Diagnostics
- Windows / Linux OS Support
- Hardware Maintenance (PCs, Zebra Printers, Scanners)
- Robotics & Automated System Support
- Network Infrastructure Fundamentals
- Customer Service & User Support
- Inventory & Asset Management
- Team Collaboration & Communication
- Certifications: CompTIA Network, Security
Timeline
Non-Inventory Receiver / Amnesty Robotics
Amazon
05.2019 - Current
Supervisor / Seasonal Manager
Metro by T-Mobile
01.2015 - 05.2019
Bachelor of Science - Computer Science (In Progress)
Western Governors University
Certifications - CompTIA Network+
NetCom Learning
Certifications - CompTIA Security+
NetCom Learning
Certifications - Cybersecurity Analytics & Engineering
Flatiron School
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