Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fawzia Mohamed

Kent

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

3
3
years of professional experience

Work History

Global Groups and Wholesale Agent

Vail Resorts Inc
11.2023 - Current
  • Increased sales revenue by establishing strong relationships with clients and providing exceptional customer service.
  • Developed new business opportunities for the company through effective networking and prospecting activities.
  • Managed a diverse portfolio of clients, ensuring smooth transactions and high levels of satisfaction.
  • Conducted thorough needs assessments for prospective customers, tailoring solutions that met their specific requirements.

Reservations Agent

Fairmont Grand Del Mar
08.2022 - 09.2023
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Utilized Opera to input all key data into hotel's database system.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.


Front Desk Agent

L'Auberge Del Mar
06.2021 - 08.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Administrative Assistant

Merge Transportation
07.2021 - 05.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Education

High School Diploma -

Crawford High School
San Diego, CA
05.2016

Skills

  • Client Relationships
  • Problem-Solving
  • Hotel Accommodations
  • Skilled in Microsoft Office
  • Data Entry
  • Issue and Complaint Resolution
  • Effective communication
  • Strategic planning
  • Adaptability and flexibility

Timeline

Global Groups and Wholesale Agent

Vail Resorts Inc
11.2023 - Current

Reservations Agent

Fairmont Grand Del Mar
08.2022 - 09.2023

Administrative Assistant

Merge Transportation
07.2021 - 05.2022

Front Desk Agent

L'Auberge Del Mar
06.2021 - 08.2022

High School Diploma -

Crawford High School

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Fawzia Mohamed