Fay Reising
Debary,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Hardworking employee with customer service, multitasking. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Customer Service Analyst
Amadeus Hospitality
Maitland, FL
03.2011 - Current
- Collaborated with teams to enhance customer experience and service delivery processes.
- Managed customer inquiries through various communication channels effectively.
- Responded to customer inquiries via phone, email and chat.
- Developed and maintained positive relationships with customers through effective communication.
- Responded promptly to all incoming inquiries from both internal and external sources.
- Analyzed customer inquiries and complaints in order to provide accurate solutions.
- Suggested additional products or services that best meet customers' needs.
- Provided customer support to clients via phone, email and live chat.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Participated in meetings to discuss possible solutions for any recurring issues.
Education
High School Diploma -
Haines City Sr. High School
Haines City, FL06-1984
Skills
- Customer support
- Issue resolution
- Team collaboration
- Communication skills
- Problem solving
- Self motivation
- Decision making
- Calm and professional under pressure
- Multitasking Capability
Timeline
Customer Service Analyst
Amadeus Hospitality
03.2011 - Current
High School Diploma -
Haines City Sr. High School