Fay Young
Upper Marlboro,MD
Summary
Focused Clinical Nurse Manager with 20+ years of experience. Demonstrates success in leading highly effective teams while providing superior patient care as needed. Well-versed in all aspects of nursing staff management with proven history of collaborating with medical personnel to achieve optimal patient outcomes. Dedicated to developing clinically competent, patient-focused nursing professionals.
Broad-based history includes medical-surgical, ICU and mental health work. Positive and upbeat with good listening skills and a compassionate nature.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Nurse Manager
Kaiser Permanente
Hyattsville, MD
11.2012 - Current
- Manages the large budget process for several clinical departments while maintaining cost effectiveness.
- Participates actively in recruitment and selection processes for new hires.
- Actively participates in quality assurance programs which focuses on patient outcomes.
- Implements strategies for improving quality of care, patient safety, and satisfaction levels.
- Reviews incident reports related to clinical operations and implements corrective action plans when necessary.
- Reviews and reports statistical data to achieve organizational quality performance
- Establishes and maintains on-going effective communication and interpersonal skills through active listening, speaking and/or writing clearly and concisely
- Delegates clinical and managerial responsibilities to staff.
- Establishes, manages, and maintains relationships with clients and stakeholders while simultaneously demonstrating problem solving strategies to build trust
- Assesses performance of nursing staff and builds educational initiatives to enhance competency of teams and individual professionals at clinical and operational levels.
- Ensures compliance with regulatory requirements by conducting audits on a regular basis.
- Oversees lateral integration of delivery systems.
- Provides timely feedback to nursing personnel regarding their performance both verbally and in writing.
- Maintains quality care systems, standards and HIPAA confidentiality.
- Pursues opportunities and leverages expertise to optimize patient care, improve outcomes and optimize performance of nursing team members.
- Contributes to nursing assessments, certified nursing assistant training and orientation programs.
- Promotes team education, audits services, monitors medications and oversee wound care to meet department and facility objectives.
- Handles probationary and annual performance evaluations for nursing staff.
- Implements OSHA and WISHA biohazard safety training and prevention programs for staff.
- Reviews charts for accuracy to reduce errors and verify completion of updates.
- Organizes multiple departments in accordance with administrative guidelines to provide specified nursing services to meet legal, organizational, and medical staff guidelines.
- Responds to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Achieves departmental goals and objectives by instituting new processes and standards for out-patient care.
Lead Clinical Nurse
Kaiser Permanente Adult Family Practice
Marlow Heights, MD
10.2006 - 11.2012
- Provides continuity of care utilizing the nursing process, multidisciplinary collaboration & coordination of appropriate care to establish the best approach tailored to each patient
- Triages patients to determine the nature and the severity of illness, and assigned to appropriate area.
- Oversees medication administration process including verifying orders prior to administering drugs and medications.
- Tracks supply inventory levels to ensure adequate stock is available at all times.
- Investigates incidents or complaints from patients or their families.
- Conducts regular meetings with staff to discuss concerns or issues related to nursing practices.
- Administers medications, tracks dosages and treatments in accordance with physician orders and documents patient conditions.
- Trains nurses on patient care and daily tasks, supporting growth and professional development.
- Uses sterile techniques to prepare patients for procedures.
- Monitors cardiac rhythm strips and titrated vasoactive medications as ordered by physicians.
- Utilizes evidence-based practice guidelines for appropriate nursing interventions.
- Responds quickly to life-threatening situations utilizing advanced emergency skills.
- Administers medications, intravenous fluids, treatments, and other therapies as prescribed by physicians.
Education
Bachelor of Science in Nursing (BSN) -
Chamberlain College of Nursing
01.2012
Associate of Science in Nursing (ASN) -
Prince George Community College
01.2003
Skills
- Staff Education
- Patient Advocacy
- Care Coordination
- Team recruitment
- Staff Development
- Interdisciplinary Collaboration
- Evidence-Based Practice
- Recruiting and training
- Team Development
- Clinical Quality Improvement
- Performance Improvement
- EMR Systems
- Clinical Leadership
- Compliance Monitoring
- Resource Allocation
- Medication Administration
Certification
- Just Culture for Manager, 5/6/22
- The Daisy Team Award, 5/2021
- Award of Excellence, 2015
- Award of Excellence, 2016
- Award of Excellence, 2017
- Award of Excellence, 2018
- KPLU Leadership, 2/22
Timeline
Clinical Nurse Manager
Kaiser Permanente
11.2012 - Current
Lead Clinical Nurse
Kaiser Permanente Adult Family Practice
10.2006 - 11.2012
Bachelor of Science in Nursing (BSN) -
Chamberlain College of Nursing
Associate of Science in Nursing (ASN) -
Prince George Community College
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