FAYE GOFF
Dunlap,TN
Summary
Meticulous Administrative & Medical Professional with a solid foundation in medical terminology, data entry precision, and policy compliance. Proven ability to interpret and apply online operational guidelines while managing high-volume workloads under strict accuracy goals. Adept at validating documentation, managing sensitive records. And utilizing advanced Microsoft Office systems to support efficient organizational workflows.
Overview
3
3
years of professional experience
Work History
Administrative Specialist (Internship)
Tennessee College of Applied Technology
01.2024 - 01.2025
- Managed records management systems with a high degree of organizational accuracy. Provided professional customer service and efficiently resolved client queries over the telephone. Maintained the reception area to ensure a welcoming environment for all visitors. Directed and assisted visitors upon arrival, ensuring excellent front-desk service.
Patient Coordinator (Internship)
Pikeville Clinic LLC
01.2025 - 08.2025
- Collaborated closely with patients and medical staff to streamline the check-in process. Processed essential paperwork and documentation for insurance verification. Maintained a clean, welcoming waiting area and restrooms for patient comfort. Managed high-volume inbound inquiries effectively multitasking by talking and typing simultaneously to log accurate, live documentation.
Customer Service Associate (Cashier)
Piggly Wiggly
01.2023 - 01.2025
- Greeted customers warmly at the store entrance, assisting with any questions they had. Guided customers to products they had trouble finding and assisted with loading groceries. Processed payments via cash, card, and check accurately to ensure perfect register fills at the end of the night.
Education
Medical Administrative Office Certificate
Tennessee College of Applied Technology
01.2025
Skills
- Data Entry & Validation
- Records Management
- Microsoft Office Specialist
- Medical Terminology
- Document Formatting
- Time Management
- Production & Metrics Driven
- HIPAA Privacy Standards
Timeline
Patient Coordinator (Internship)
Pikeville Clinic LLC
01.2025 - 08.2025
Administrative Specialist (Internship)
Tennessee College of Applied Technology
01.2024 - 01.2025
Customer Service Associate (Cashier)
Piggly Wiggly
01.2023 - 01.2025
Medical Administrative Office Certificate
Tennessee College of Applied Technology