Faye Johnson
Kansas City,KS
Summary
I am an Esthetician with my certification in Makeup Artistry. That holds a great understanding of Skin, Spa Services and Sanitation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lash Consultant
Amazing Lash Studio
Kansas City MO
05.2024 - 12.2024
- Utilized social media platforms effectively for promotion, generating new leads, and increasing brand awareness within the community.
- Resolved client concerns effectively by actively listening and offering appropriate solutions or alternatives.
- Balanced multiple responsibilities simultaneously, including client consultations, appointment bookings, and inventory management for seamless daily operations.
- Enhanced client satisfaction by providing personalized lash consultations and recommending suitable products.
- Handled sensitive client information with discretion while maintaining accurate records of services provided during each appointment.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for client safety.
- Participated in regular team meetings to discuss progress toward goals, address challenges, and celebrate successes collectively as a group.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
Operations Lead
Sephora
Overland Park, KS
01.2021 - 03.2024
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Gathered and processed merchandise returns.
- Analyzed data trends to forecast inventory needs accurately, preventing stockouts or overstock situations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Licensed Beauty Advisor
Ulta Beauty
Kansas City, MO
10.2020 - 09.2021
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Education
Beauty School - undefined
Bellus Academy
07.2020
Highschool - General Arts
Kansas Connections Academy
05.2019
Skills
- Customer Service
- Leadership
- Sales & Service
- Operations
- Client Consulting
- Problem Solving
- Quick Learning
- Adaptable
- Team Player
Certification
- Cancer Awareness I
- Classic Eyelash Extension application
- Makeup Artistry
- Esthetics
Timeline
Lash Consultant
Amazing Lash Studio
05.2024 - 12.2024
Operations Lead
Sephora
01.2021 - 03.2024
Licensed Beauty Advisor
Ulta Beauty
10.2020 - 09.2021
Beauty School - undefined
Bellus Academy
Highschool - General Arts
Kansas Connections Academy