Faye Smith
Greensboro,MD
Summary
Experienced healthcare professional with 11 years in an orthopedic clinical setting, including 5 years as a Clinical Lead. Proven ability to manage daily operations, coordinate staff schedules, and oversee medical and DME supply inventory. Certified EMT and CNA with a strong foundation in patient care, emergency response, and clinical support. Skilled in handling high call volumes, resolving issues efficiently, and maintaining a high level of professionalism. Known for reliability, strong leadership, and a commitment to delivering quality patient care in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Lead
The Orthopedic Center
Easton,md
12.2014 - Current
- Promoted to Clinical Lead, with 5 years of leadership experience overseeing daily clinical operations
Manage ordering and inventory of medical and durable medical equipment (DME) supplies to ensure efficient clinic operations
Develop and coordinate staff schedules to maintain optimal coverage and workflow
Handle high call volumes, addressing patient inquiries and resolving issues efficiently and professionally
Recognized for strong problem-solving skills and the ability to manage and resolve workplace challenges
Demonstrate consistent punctuality, reliability, and a high level of professionalism
Support team members and uphold high standards of patient care and clinic efficiency
Promoted to Clinical Lead, with 5 years of leadership experience overseeing daily clinical operations• Manage ordering and inventory of medical and durable medical equipment (DME) supplies to ensure efficient clinic operations• Develop and coordinate staff schedules to maintain optimal coverage and workflow• Handle high call volumes, addressing patient inquiries and resolving issues efficiently and professionally• Recognized for strong problem-solving skills and the ability to manage and resolve workplace challenges• Demonstrate consistent punctuality, reliability, and a high level of professionalism• Support team members and uphold high standards of patient care and clinic efficiency
EMT-Basic
Bestcare INC
05.2012 - 12.2014
- Safe Patient Transport & Ambulance Operations
- Emergency Response & Basic Life Support (BLS)
- Patient Assessment & Vital Signs Monitoring
- Non-Emergency Medical Transport (NEMT)
- Oxygen Administration & Airway Management
- Infection Control & Safety Protocols
- Communication with Patients, Families & Medical Staff
- Documentation & Patient Care Reporting
- Equipment Handling (Stretchers, Monitors, DME)
- Time Management & Route Planning
- Calm Decision-Making in High-Stress Situations
Customer Service Representative
White House Black Market
Queenstown, MD
06.2008 - 07.2012
- Customer Service & Client Relations
- High-Volume Call Handling
- Conflict Resolution & problem solving
- Active Listening Skills
- Time Management & Multitasking
- Data Entry & Documentation Accuracy
- Professionalism & Reliability
- Adaptability in Fast-Paced Environments
Education
EMT
Maryland Fire & Rescue Institute Lower Eastern Shore
Centreville, MD08.2012
High School Diploma -
North Caroline High School
Ridgely, MD05.2008
Skills
- Clinical Leadership & Team Management
- Orthopedic Patient Care
- EMT & CNA Certified Patient Support
- Medical & DME Supply Management
- Staff Scheduling & Workflow Coordination
- High-Volume Call Handling & Patient Communication
- Problem Solving & Conflict Resolution
- Time Management & Reliability
Certification
I also have my license for being a CNA
Timeline
Clinical Lead
The Orthopedic Center
12.2014 - Current
EMT-Basic
Bestcare INC
05.2012 - 12.2014
Customer Service Representative
White House Black Market
06.2008 - 07.2012
EMT
Maryland Fire & Rescue Institute Lower Eastern Shore
High School Diploma -
North Caroline High School