Summary
Overview
Work History
Education
Skills
Timeline
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Fayette Zamudio

Fernley

Summary

Dynamic Customer Service Lead at ID-Logistics with a proven track record in problem resolution and staff training. Enhanced customer satisfaction through effective communication and critical thinking. Skilled in inventory control and adept at fostering strong client relationships, driving repeat business and positive feedback. Committed to excellence in customer service and operational efficiency.

Overview

10
10
years of professional experience

Work History

Customer Service Lead

ID-Logistics
10.2019 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Mentored junior staff members to improve their knowledge of company policies, products, and services.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Responded to customer requests for products, services, and company information.
  • Trained new personnel regarding company operations, policies and services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and backed up other customer service managers.

Inventory Load

Neovia Logistics
10.2014 - 09.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

GED -

San Bernardino Adult School
San Bernardino, CA
05-2015

Skills

  • Email etiquette
  • Inventory control
  • Administrative duties
  • Quality assurance
  • Customer service excellence
  • Administrative support
  • Critical thinking
  • Computer proficiency
  • Problem resolution
  • Spreadsheets
  • Data entry
  • Staff training
  • Research
  • Data collection
  • Filing
  • Document control
  • Receiving support
  • Appointment scheduling
  • Manhattan CRM system proficiency
  • Prioritization

Timeline

Customer Service Lead

ID-Logistics
10.2019 - Current

Inventory Load

Neovia Logistics
10.2014 - 09.2019

GED -

San Bernardino Adult School

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Fayette Zamudio