Faysal Hassan
Burnsville,Minnesota
Summary
Qualified personal care assistant with solid background in providing compassionate and attentive care to clients. Supported daily living activities and personal hygiene, ensuring comfort and dignity. Demonstrated proficiency in communication and patience, fostering positive environment for clients.
Certified, immunizing technician with customer service management experience! Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Leahnema Healthcare LLC
Burnsville, Minnesota
12.2022 - Current
- Assisted clients with daily living activities to enhance independence and quality of life.
- Developed individualized care plans based on client needs and preferences.
- Monitored and documented changes in clients' health status for timely interventions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Coordinated with healthcare professionals to ensure comprehensive care delivery.
Pharmacy Technician
Walmart
11.2022 - Current
- Processed and dispensed medications accurately while adhering to safety protocols.
- Assisted pharmacists in patient consultations by interpreting, and providing medication usage information.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Operated pharmacy software to manage prescriptions and patient records efficiently.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Customer Service Manager
Walmart
04.2017 - Current
- Led customer service team to enhance satisfaction through improved training programs.
- Analyzed customer feedback data to identify trends and drive service improvements.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts - Liberal Arts
Inver Hills Community College
Inver Grove Heights, MN05-2024
Skills
- Compassionate patient care
- Amazing customer service skills
- Care plan implementation
- Direct patient care
- Medication administration
- Medical records management
- Nutrition monitoring
- First aid and CPR certified
- Patient awareness
- Observational skills
Certification
- PCA - Personal Care Aide
- Certified Pharmacy technician
- CPR certified + immunizing
Languages
Arabic
Limited Working
Somali
Full Professional
Timeline
Personal Care Assistant
Leahnema Healthcare LLC
12.2022 - Current
Pharmacy Technician
Walmart
11.2022 - Current
Customer Service Manager
Walmart
04.2017 - Current
Associate of Arts - Liberal Arts
Inver Hills Community College