Angelica Green
Citrus Springs
Summary
Dynamic and detail-oriented professional with extensive experience as a Front Desk Medical Receptionist at Access Healthcare Physicians, LLC. Expert in patient scheduling and insurance verification, consistently enhancing patient satisfaction through exceptional service and effective problem-solving. Proven ability to maintain HIPAA compliance while managing high-volume operations efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Access Healthcare Physicians, LLC
11.2024 - Current
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Provided exceptional customer service to patients and visitors.
- Maintained accurate patient records and confidential information.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted in resolving patient concerns to enhance satisfaction.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Front Desk Associate
First Service Residential
02.2020 - 10.2024
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between residents and property management to address concerns promptly.
- Developed and maintained filing systems for resident records, enhancing information retrieval efficiency.
- Trained new associates on operational procedures and customer service best practices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Answered customer telephone calls promptly and appropriately handled needs.
Assistant Manager
Massage Envy
09.2017 - 02.2022
- Led daily operations to enhance service delivery and client satisfaction.
- Implemented staff training programs to improve service quality and efficiency.
- Streamlined appointment scheduling processes to optimize therapist utilization.
- Developed marketing strategies to boost client retention and membership growth.
- Collaborated with management on strategic initiatives to enhance overall business performance.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
License Preparation Program - Medical Interpreting And Translation
Language And Interpretation And Translation
Online05-2027
Certified Life Coach: Life Science -
New Skills Academy
Online05-2020
Bachelor of Science - Marketing
Colegio Universitario De Administracion Y Mercadeo CUAM
Naguanaugua, Venezuela05-2016
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- Office administration
- Payment collection
- Information documentation
- HIPAA compliance
Certification
- Certified Life Coach
- Medical Terminology Interpreter I
- Bilingual: Full Professional Spanish (Native) and English, Elementary French
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Front Desk Medical Receptionist
Access Healthcare Physicians, LLC
11.2024 - Current
Front Desk Associate
First Service Residential
02.2020 - 10.2024
Assistant Manager
Massage Envy
09.2017 - 02.2022
License Preparation Program - Medical Interpreting And Translation
Language And Interpretation And Translation
Certified Life Coach: Life Science -
New Skills Academy
Bachelor of Science - Marketing
Colegio Universitario De Administracion Y Mercadeo CUAM