Jesse Freeman
Inverness,FL
Summary
Dynamic Medical Assistant with leadership experience at Access Healthcare Physicians, adept at multitasking and navigating complex software systems. Proven ability to enhance patient satisfaction through empathetic communication and meticulous documentation. Skilled in medical terminology and fostering trust, ensuring quality care in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Medical Assistant Floater
Access Healthcare Physicians LLC
07.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Navigate numerous software systems using dual monitors.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Central Loss Reporter
Progressive Casualty Insurance
12.2023 - 06.2024
- Worked remotely using multiple computer screens while navigating various software.
- Answered incoming calls from customers involved in motor vehicle accidents in which I assisted them in filing a claim.
- Engaged in weekly Zoom meetings with my supervisor and fellow colleagues to strengthen our skill sets.
- Provided empathetic statements often during calls with customers, as well as all other callers.
- Navigated and familiarized myself with policy and procedure manuals to ensure accuracy.
Team Lead Medical Assistant
Access Healthcare Physicians
05.2021 - 09.2023
- Lead fellow colleagues by role modeling positive behavior and completing tasks with Accuracy.
- Lead weekly meetings with my staff to provide education on policy's and procedures, as well as brainstorm innovative ways to improve patient care.
- Assist in training new staff on how to use EMR software, as well as various other medical software.
- Multitask while using multiple computer screens.
- Provide a listening ear and empathy to patients to provide best possible care, and outcome for them.
- Engaging in multiple incoming and outgoing calls to patients and other medical facilities regarding patient care.
- Assist with rooming patients, obtaining patient vital signs, and reconciling patient medications.
- Process referrals through insurance portals.
Customer Service Representative
Citrus County Tax Collector
06.2020 - 05.2021
- Provided customer focused service and maintained open communication to address customer requests.
- Worked as a part of a team to solve problems and to provide the best possible customer service.
- Multi-tasked to ensure efficient service.
- Issued Florida drivers licenses and Identification cards.
- Completed motor vehicle title work and issuance of license plates.
- Handled cash carefully and responsibly.
- Examined and scored driving skills exams.
Customer Service Specialist
Sumter County Tax Collector
01.2019 - 06.2020
- Assist the public with property tax payments and inquiries.
- Facilitate driving test objectively while adhering to Florida Department of Motor Vehicle standards, as well as maintaining open/supportive communication with drivers.
- Registering motor vehicles and performing VIN verifications while adhering to Florida State Standards.
- Issuance of fishing/hunting licenses while adhering to the Department of Agriculture standards.
- Issuance of disabled parking permits while adhering to Florida Department of Motor Vehicle Standards.
- Maintaining respectful and open communication with customers, and coworkers.
- Responding to phone calls and voicemails in a timely manner.
- Respectful and responsible handling of the public's personal information.
Wilderness Camp Counselor/Teacher
Eckerd Connects
02.2016 - 01.2019
- Built trust with youth and co-counselors by maintaining open and respectful communication.
- Provided Cognitive Behavioral Therapy to youth students exhibiting at-risk behavior.
- Wrote or typed progress notes daily, reporting youth student behavior.
- Worked with other staff and youth students in creating healthy goals for themselves.
Head Waitress
Museum Cafe
03.2015 - 02.2016
- Greeted customers with a smile and took their order in a timely manner.
- Actively listened to customers concerns and solved problems effectively.
- Prepared quality food using SafeServ practices.
- Handled cash responsibly through the workday.
Front Desk Receptionist/Night Auditor
La Quinta Inn And Suites
02.2013 - 03.2015
- Greeted guests with a smile and tended to their requests creating a hospitable environment.
- Answered phones and entered data in the computer system simultaneously.
- Completed daily audit to ensure all documentation was error-free.
Education
Associate of Science - Emergency Medical Services
College Of Central Florida
Ocala, FL08.2016
GED - undefined
Withlacoochee Technical Institute
Inverness, FL08.2011
Skills
- Leadership / Management
- Problem Solving
- Decision Making
- Taking initiative
- Multitasking
- Navigating numerous computer software with dual monitors
- Information Technology
- Medical Terminology
- Active listening and showing empathy
- Professionalism while answering phones
- Patient care and obtaining health history
Timeline
Medical Assistant Floater
Access Healthcare Physicians LLC
07.2024 - Current
Central Loss Reporter
Progressive Casualty Insurance
12.2023 - 06.2024
Team Lead Medical Assistant
Access Healthcare Physicians
05.2021 - 09.2023
Customer Service Representative
Citrus County Tax Collector
06.2020 - 05.2021
Customer Service Specialist
Sumter County Tax Collector
01.2019 - 06.2020
Wilderness Camp Counselor/Teacher
Eckerd Connects
02.2016 - 01.2019
Head Waitress
Museum Cafe
03.2015 - 02.2016
Front Desk Receptionist/Night Auditor
La Quinta Inn And Suites
02.2013 - 03.2015
GED - undefined
Withlacoochee Technical Institute
Associate of Science - Emergency Medical Services
College Of Central Florida
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