Fayth Carter
Philadelphia,PA
Summary
Dynamic professional with a proven track record at Temple Health Chestnut Hill Hospital, excelling in customer engagement and team management. Spearheaded initiatives that enhanced community health awareness and increased volunteer participation by 30%. Adept at public speaking and policy analysis, fostering collaboration and driving business development through strategic partnerships and effective communication.
Overview
8
8
years of professional experience
Work History
Ambassador
Temple Health Chestnut Hill Hospital
02.2023 - Current
- Led patient engagement initiatives to enhance community awareness of health services
- Developed educational materials for patients, improving understanding of available healthcare options
- Coordinated outreach programs to foster partnerships with local organizations and promote hospital services
- Mentored new ambassadors, providing training on effective communication and patient interaction strategies
- Implemented feedback mechanisms to gather insights from community members regarding service improvements
- Facilitated health workshops, empowering participants with knowledge on wellness and preventive care
- Drove volunteer recruitment efforts, increasing participation in hospital events and initiatives
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Streamlined communication processes between hospital departments and community stakeholders for efficient collaboration
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Assisted team with operational policies and procedures to drive services.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
Sales Floor Associate
Primark
07.2021 - 01.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized sales floor by restocking merchandise and ensuring visual appeal.
- Processed transactions efficiently, adhering to cash handling procedures and company policies.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Trained new associates on operational procedures, fostering a cohesive work environment.
- Implemented promotional displays, increasing product visibility and encouraging customer engagement.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
Customer Service Representative
ShopRite
02.2018 - 06.2021
- Assisted customers with inquiries and product selections, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems to maintain efficient checkout operations.
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Educated customers on promotions and store policies, improving awareness and engagement.
- Maintained cleanliness and organization of work areas to support operational efficiency.
- Monitored product displays for compliance with company standards, ensuring visual appeal.
Education
High School Diploma -
William L . Sayre High School
Philadelphia, PA06.2012
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Business development
- Policy analysis
- Multitasking
- Public speaking
- Multitasking Abilities
- Excellent communication
- Decision-making
- Team development
- Communication management
- Task prioritization
- Information gathering and analysis
Timeline
Ambassador
Temple Health Chestnut Hill Hospital
02.2023 - Current
Sales Floor Associate
Primark
07.2021 - 01.2023
Customer Service Representative
ShopRite
02.2018 - 06.2021
High School Diploma -
William L . Sayre High School