Fayth Annlove Grogan
Jeannette,USA
Summary
Dynamic professional with over 10 years of diverse experience, eager to explore new opportunities that leverage a strong foundation in problem-solving, time management, and organizational skills. Proven ability to ensure efficiency and effectiveness across various roles, complemented by a solid background in customer service and scheduling. A commitment to continuous growth drives the pursuit of new challenges that foster professional development and enhance overall contributions to any team. Prepared to bring expertise and adaptability to a forward-thinking organization.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Medcare Equipment
Greensburg, PA
02.2025 - Current
- Utilized strong communication and analytical skills to resolve customer inquiries efficiently.
- Streamlined order processing workflows to facilitate on-time delivery of medical equipment to clients.
- Facilitated communication with healthcare professionals to provide trustworthy product information and reinforce support initiatives.
- Analyzed and improved workflows to accelerate response times and increase service delivery efficiency.
- Navigated and resolved disputes effectively under pressure, ensuring professionalism and promoting a culture of constructive dialogue.
- Documented customer interactions in detail, guaranteeing appropriate follow-up actions and resolution of issues.
- Cultivated a positive team environment by regularly highlighting and appreciating the contributions and accomplishments of team members.
- Investigated customer service metrics to discern patterns and devise effective enhancement strategies.
- Streamlined communication processes by managing over 50 customer calls per day to enhance service delivery.
Sales Representative
Gering Tools (Snap-On)
Latrobe, PA
05.2024 - 02.2025
- Implemented and followed a daily schedule.
- Restocking and ordering inventory.
- Assisting customers find the correct tool for their projects.
- Completed end of day paperwork and counted the cash drawer.
- Reported daily work progress and encountered problems with management.
- Open communication with customers in order to deliver the best possible experience.
- Keeping track of customer accounts to make sure payments were made on time.
- Hybrid
- Increased sales by 30%
Assembly Operator
SPE Motorsport
Latrobe, PA
10.2023 - 05.2024
- Developed and maintained a structured approach to self-management, ensuring consistent progress toward personal and professional goals.
- Executed systematic inspections of parts to uphold and enhance overall product quality.
- Conducted safe and effective forklift operations each day, facilitating timely movement of goods within the facility.
- Guided new employees through daily task procedures to ensure effective onboarding and integration into the team.
- Achieved successful project outcomes through effective on-site management. Enhanced team collaboration to streamline processes and improve delivery timelines. Fostered a productive work environment to maximize project success.
- Implemented strategies for effective inventory management, resulting in increased workflow efficiency.
Quality Auditor II
BTD Manufacturing
Dawsonville, GA
06.2021 - 10.2023
- Achieved consistent production quality through effective operation of robotic welding systems. Contributed to successful hand welding projects by applying skilled techniques. Enhanced overall productivity by fostering teamwork and communication among operators.
- Developed and implemented orientation programs for employees to ensure understanding and compliance with quality control protocols.
- Analyzed performance metrics and delivered quality reports with actionable recommendations for improvement.
- Monitored safety practices and quality control measures through systematic inspections, facilitating necessary enhancements in worker actions.
- Analyzed and organized clinical research data, generating detailed audit reports for distribution to research teams and lead investigators.
- Completed training sessions designed to deepen understanding and improve professional competencies.
- Utilized detailed assembly instructions to complete tasks swiftly and accurately, achieving flawless results.
- Achieved timely project delivery through effective team management and coordination. Enhanced project outcomes by implementing streamlined processes and communication strategies. Drove team engagement to maximize productivity and project success.
Fabrication Welder
Spring Plow Technologies
Dawsonville, GA
08.2020 - 06.2021
- Directed team operations and resolved challenges to ensure high efficiency and effective workflow organization.
- Analyzed welds and confirmed critical measurements to guarantee adherence to project specifications.
- Reviewed and implemented specifications from blueprints and weld diagrams to achieve high-quality fabrication.
- Conducted regular inspections and upkeep of work area to uphold safety standards and prevent accidents.
- Analyzed and restored parts to drive cost reduction and promote waste reduction strategies.
- Oversaw setup and operation of lathe mill and CNC machine, maintaining high standards of quality and safety.
- Managed on-site logistics and coordination to support successful project execution.
Supervisor / Interior Detailer
Marine Detail Services
Gainesville, GA
10.2018 - 08.2020
- Streamlined coordination with schedulers, supervisors, and subordinates to meet customer demands and enhance service delivery.
- Executed cleaning procedures with protective and restorative agents to ensure optimal appearance of boats.
- Conducted regular inspections and maintenance to sustain a tidy and secure work environment for all team members.
- Tracked and reported daily work advancements while addressing obstacles to enhance operational efficiency.
- Executed comprehensive restoration of upholstery and vinyl, significantly improving overall interior quality of boats.
Key holder
Talbots
Dawsonville, GA
05.2016 - 10.2018
- Guided new employees through training sessions, fostering skill development and workplace acclimatization.
- Cultivated customer satisfaction by consistently demonstrating friendliness and expertise in service delivery.
- Analyzed performance metrics and introduced improvements to drive operational efficiency and sustain high productivity levels.
- Executed daily cleaning and organizational tasks to create an inviting environment for shoppers.
- Conducted daily store openings and closings by meticulously counting registers, facilitating deposits, and maintaining organized records of all paperwork.
- Assessed and documented store sales performance metrics for review by store manager, facilitating strategic planning.
Supervisor
Papaya Clothing
Dawsonville, GA
05.2016 - 05.2018
- Managed the design and setup of merchandising displays, ensuring effective signage and sales support.
- Evaluated cashier performance and conducted register audits to maintain accurate financial records.
- Coached and mentored associates to improve skills and drive overall team success.
- Conducted thorough inventory entry and pricing to facilitate timely restocking processes.
- Analyzed inventory data and produced comprehensive cash and production reports for senior management review.
- Achieved successful project outcomes through effective on-site management. Enhanced team collaboration to streamline processes and improve delivery timelines. Fostered a productive work environment to maximize project success.
Education
High School Diploma -
Mountain Education Charter High School
Gainesville, GA09-2018
Skills
- Originality and Creativity
- Manage Employees
- Customer Service Management
- Calendar and Scheduling Software
- Inventory Control
- Microsoft outlook
- Scheduling
- Critical Thinking
- Staff Coaching and Training
- Fabrications Knowledge
- Mig Welding Certified
- Forklift Certified
- Customer service
- Critical thinking
- Data entry
- Problem resolution
Timeline
Customer Service Representative
Medcare Equipment
02.2025 - Current
Sales Representative
Gering Tools (Snap-On)
05.2024 - 02.2025
Assembly Operator
SPE Motorsport
10.2023 - 05.2024
Quality Auditor II
BTD Manufacturing
06.2021 - 10.2023
Fabrication Welder
Spring Plow Technologies
08.2020 - 06.2021
Supervisor / Interior Detailer
Marine Detail Services
10.2018 - 08.2020
Key holder
Talbots
05.2016 - 10.2018
Supervisor
Papaya Clothing
05.2016 - 05.2018
High School Diploma -
Mountain Education Charter High School