Fazeela Hamza
Doha
Summary
Self-motivated with the ability to excel in a fast-paced environment; communicate effectively at all levels; manage competing priorities, and adapt readily to new challenges. Enjoy working in a multicultural and vibrant team, and look forward to making a difference in a global HR team.
Overview
15
15
years of professional experience
Work History
HR Specialist and Technical Evaluator
Marvel Trading & Contracting
02.2023 - Current
- Serve as the primary contact for HR inquiries, ensuring seamless communication and efficient resolution through proper team alignment.
- Maintain precise and up-to-date human resource files and documentation, ensuring compliance and accessibility.
- Streamline the recruitment process by identifying top candidates, conducting thorough reference checks, and issuing accurate employment contracts.
- Negotiating salaries, contracts, working conditions or redundancy packages with satff and representatives.
- Provides orientation for new employees by providing important information ie., reviewing company policies, explaining benefits, and obtaining signatures for documents.
- Manage comprehensive HR records, effectively tracking employee status changes, including hiring, transfers, and terminations, while overseeing vacation and sick time.
- Organising staff training sessions and other related activities.
- Renewal of visa/ Qatar ID, Ras Laffan pass. Labor contract, Halth card for employees by liasing with PRO pertaining to internal enquiries to staff.
Customer Service Operator
Supreme Committee for delivery and Legacy (FIFA)
10.2022 - 12.2022
- Provide proper assistance to passengers around the globe for hayya related issues.
- Provide excellent customer support and support to the team in solving customer issues.
Reservations Agent
Qatar Airways
08.2021 - 08.2022
- Professional training based on the Amadeus system, Qatar Airways products and policies with a coaching period provided by our Subject Matter Experts.
- Respond to customer queries over the telephone, email, fax, web chat, and social media.
- Maintain and generate reports as required
- Provide proper assistance to passengers around the globe for booking and reissuing flight tickets.
- Booking hotels for customers based on their requirements, amendments, quarantine arrangements, keep payment record.
- Provide excellent customer support and support to the team in solving customer issues.
Recruitment Officer
Brunel Energy
05.2018 - 04.2021
- Answers frequently asked questions from applicants related to standard policies, benefits, hiring process etc. refers more complex questions to appropriate senior level HR staff or management.
- Manage and coordinate CVs and other reports.
- Close contact with PRO for visa application of selected candidates.
- Arrange salary advance for newly mobilized personnel.
- Produce and submit reports on general HR activities.
- Performs periodic audits of HR files and records to ensure that all requires documents are collected and filed appropriately.
- Arrange air tickets for mobilization of hired candidates.
- Arrange all mandatory trainings for the employees with clients.
- Coordinate for interview campaigns.
- Send mobilization details to clients.
HR and Administrative assistant
Focus medical centre
04.2015 - 07.2017
- Managed patient scheduling, and appointment bookings, and coordinated with multiple departments to optimize clinic flow and minimize wait times
- Handle inbound and outbound calls to assist patients, healthcare providers, and insurance representatives with inquiries regarding appointments, billing, insurance verification
- Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts
- Shorlisting candidates based on experience, skill and education from local and international candidates
- Hand out pay checks directly to employees
Server Administrator
IBM India PVT LTD
07.2010 - 03.2012
- Worked as technical server administrator for IBM customers based in Belgium, Netherlands, and Luxemburg
- Creating user accounts, carrying out backup and recovery functions, and always monitoring the performance of client servers
- Preparing monthly work status report and updating technology specific documents
- Provide secretarial or executive services for committees
Education
Bachelor of Technology - Computer Science and Engineering
Cochin University of Science and Technology
Skills
- Communication
- Onboarding management
- Attention to detail
- Managing priorities
- Active listening
- Teamwork
- Policies implementation
- Talent management
Languages
English
Malayalam
Hindi
Timeline
HR Specialist and Technical Evaluator
Marvel Trading & Contracting
02.2023 - Current
Customer Service Operator
Supreme Committee for delivery and Legacy (FIFA)
10.2022 - 12.2022
Reservations Agent
Qatar Airways
08.2021 - 08.2022
Recruitment Officer
Brunel Energy
05.2018 - 04.2021
HR and Administrative assistant
Focus medical centre
04.2015 - 07.2017
Server Administrator
IBM India PVT LTD
07.2010 - 03.2012
Bachelor of Technology - Computer Science and Engineering
Cochin University of Science and Technology
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