Fazil Haidari
Sacramento
Summary
Proactive, detail-oriented, problem-solver professional with experience in customer service, sales, and front desk operations looking for a professional environment with opportunities for advancement and long-term stability with benefits. Proven ability to establish rapport with clients and exceed company expectations. Ability to build rapport with customers, addresses their inquiries, and resolve issues promptly and effectively. Proven experience in front desk operations equips me with excellent organizational and multitasking abilities, ensuring smooth daily operations and a welcoming atmosphere for clients and visitors. Proven record of successfully managing and coordinating multiple projects and improving processes along with managing coordination support. Flexible enough to quickly adapt to new industry trends and changing legislation and efficient in accomplishing multiple competing tasks. Strong work ethic and commitment to compliance with professional codes, regulations, and company policies. Bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Lyons Security
Sacramento
09.2024 - Current
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Identified suspicious activity to determine appropriate response.
- Investigated all reported incidents of theft or vandalism on premises.
- Maintained high levels of alertness throughout shifts.
Casino Dealer
Thunder Valley Casino
Lincoln
03.2024 - Current
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Opened game at assigned table by thoroughly inspecting cards and counting and verifying contents.
- Achieved minimum complement of players at tables by participating in short-handed games.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Assisted players and guests with requests for information regarding gaming floor, slot machines, facilities and upcoming events.
Computer & Phone Technician (Owner and Founder)
Nobby's Cellphone Repair
Sacramento
05.2021 - 03.2023
- Wrked at Nobby's Phone Repair for almost 4 years as a professional phone and computer technician
- Setting up and installed new hardware and software systems
- Diagnosed and troubleshooting computer issues
- Maintained hardware and software by conducting regular maintenance and updates
- Inspected, analyzed, and troubleshooting systems and equipment
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
Customer Service Representative
TOP Marketing Group
Sacramento
11.2021 - 02.2023
- Successfully generated sales and attracted new customers to the business by promoting services designed to lower electronic bills.
- Assisted clients in understanding the benefits of government programs that qualified them for cost reductions.
- Developed strong relationships with customers, ensuring their needs were met and facilitating a positive experience.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales Manager
Magic Stick
Tracy
07.2019 - 02.2021
- Consult with sales, media and marketing representatives to obtain information on product or service and discuss style and length of advertising copy
- Setting individual sales targets with the sales team
- Tracked sales goals and reporting results as necessary
- Overseeing the activities and performance of the sales team
- Coordinated with marketing on lead generation
- Resolved customer complaints regarding sales and service.
Education
Associate of Arts - Computer Science
Sacramento City College
Sacramento, CA02.2025
High School Diploma - Senior
North High School
Akron, Ohio06.2019
Skills
- Exceptional customer service skills
- Leadership skills
- Analytical skills
- Supervision
- Monitoring
- Evaluation of KPIs
- Constructive feedback
- Digital project management
- Written communication skills
- Verbal communication skills
- Team player
- Tech savvy
- Proficient in computer systems
- Mentoring
- Client relationship
- Complaint resolution
- Sales
- Marketing
- Relationship management
- Team building
- Project planning
- Project management
- Phone etiquettes
- Business knowledge
- Performance improvement
Certification
- Software Development, Present, Sacremanto city college,
- High School Diploma: Senior, 06/01/19, North High School, Akron, OH
- First Aid/CPR
Language
- Farsi
- Pashto
- Dari
- English
Timeline
Security Officer
Lyons Security
09.2024 - Current
Casino Dealer
Thunder Valley Casino
03.2024 - Current
Customer Service Representative
TOP Marketing Group
11.2021 - 02.2023
Computer & Phone Technician (Owner and Founder)
Nobby's Cellphone Repair
05.2021 - 03.2023
Sales Manager
Magic Stick
07.2019 - 02.2021
Associate of Arts - Computer Science
Sacramento City College
High School Diploma - Senior
North High School