Brandy Klaus
Hyde Park,PA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Specialty industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I am also almost 2 years clean and sober. I have a passion in helping others.
Overview
5
5
years of professional experience
Work History
Production Worker
Kensington HPP Inc
Vandergrift, PA
01.2023 - Current
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Hand-assembled needed parts with bolts and screws.
Customer Service Representative
IBEX Global
Pittsburgh, PA
01.2022 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Pharmacy Service Representative II
CVS Specialty Pharmacy
Monroeville, PA
12.2018 - 11.2021
- Analyzed customer needs based on interactions through phone or email correspondence.
- Worked on COE team for Vivitrol
- Processed incoming and outgoing calls regarding prescription refills, adverse reactions to medications, or medical problems related to drugs.
- Maintained patient profiles, including demographics, insurance coverage, and medication history.
- Facilitated communications between healthcare providers and pharmacists to meet customers' needs.
Education
Associate of Science - Medical Administration
Newport Business Institute
New Kensington, PA04-2005
Skills
- Product Assembly
- Quality Assurance
- Equipment Operation
- Equipment Troubleshooting
- Resolving Customer Issues
- Verifying Orders
- Insurance Billing
References
References available upon request.
Timeline
Production Worker
Kensington HPP Inc
01.2023 - Current
Customer Service Representative
IBEX Global
01.2022 - 05.2022
Pharmacy Service Representative II
CVS Specialty Pharmacy
12.2018 - 11.2021
Associate of Science - Medical Administration
Newport Business Institute
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