Nana A. Appiah
Canal Winchester,Ohio
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Executive Assistant/Agile Scrum Master
CosmoPortals Llc
Bowie, MD
2021.08 - Current
- Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Organizing meetings, scheduling, sending reminders and follow-ups.
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit Scrum team.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Prepared documents, reports and presentations for 6 executives and board members using advanced software proficiencies.
- Organized and coordinated conferences and monthly meetings.
Case Manager
Alvis Inc
Columbus, OH
2015.08 - Current
- Provided one-on-one Case management for Family and Children's Program
- Supporting Clients to reconnect with their children after Incarceration
- Developed Life Plans and Goals
- Linked patients with community resources
- Assisted clients with transition from Halfway House
- Collaborated with external agencies to meet educational and transitional needs of patients.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Managed caseload of 100 Women and children in Corrections system to provide comprehensive, community-based reentry services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Clinical Coordinator
CBH Health LLC
Rockville, MD
2014.09 - 2015.07
- Case Management and counseling for clients with severe mental illness
- Supervised house managers
- Advocating for clients and working with social workers to coordinate services needed for clients
- Conducting interviews for new hires, and annual trainings
- Assessing clients for hospitalizations and discharges
- On call duties as needed
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Implement new policies and educate staff on changes.
- Created weekly schedules for house managers, taking into account sick days and vacation time.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Managed 30 emergency patients and handled patient treatment concerns.
Direct Care Specialist
Jubilee Association of Maryland
Silver Spring, MD
2014.03 - 2015.07
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning for 3 clients.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Scheduled and accompanied clients to medical appointments.
- Administered medication as directed by physician.
- Evaluated client progress toward established annual and quarterly goals.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Support Planner
Prince George's County Gov’t
Camp Springs, MD
2014.04 - 2014.09
- Case Management with 60 clients
- Information Management
- Plan of Service Development
- Intakes and Assessments
- Trained new employees
- Developed working knowledge of CRM to effectively track POS leads and activities.
- Learned and frequently used multiple systems to investigate, track and correct customers' issues.
Foster Home Developer
Concern Professional Services
Lanham, MD
2013.06 - 2014.04
- Recruited, certified and re-certified foster parents
- Intakes of new cases for foster children
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Trained 15 staff members
- Completed home welfare checks to align with state and program guidelines.
- Community recruitment
- Interviewed individuals and families to assess needs and provide informational resources.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Home Coordinator
Easter Seals
Hilliard, OH
2012.02 - 2013.03
- Recruited, hired, and trained staff
- Managed and coordinated over 25 client cases.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Case Manager
Southeast Inc
Columbus, OH
2010.08 - 2012.02
- Qualified Mental Health Specialist
- Advocated for Clients with severe mental illness
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Managed over 50 patients while monitoring and evaluating care plans.
- Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
Human Resources Manager
Babies "R" Us
Columbus , OH
2008.07 - 2009.01
- Motivated employees through special events, incentive programs and constructive feedback.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance review and motivational strategies to elevate HR team results.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Organized and led staff orientation programs and training to promote collaboration.
- Managed 20 employees to reduce workflow stoppage and achieve on-time project completion.
Education
Master of Science - Industrial/Organizational Psychology
University of Phoenix
Columbus 2009.05 - 2011.05
Bachelor of Arts - Psychology, Gender Studies
Marietta College
Marietta, OH 2004.08 - 2008.05
Skills
Advanced MS Office Suite
Human Resources Management (HRM)
Conflict management
Project planning
Staff Management
Strategic planning
Employee training and development
Public speaking
Self-Motivated
Training and Development
Multitasking Abilities
Analytical and Critical Thinking
Risk mitigation planning
Risk identification
Customer interaction
Development team trainings
Certification
Certified Scrum Master, Scrum Alliance
Timeline
Executive Assistant/Agile Scrum Master
CosmoPortals Llc
2021.08 - Current
Case Manager
Alvis Inc
2015.08 - Current
Clinical Coordinator
CBH Health LLC
2014.09 - 2015.07
Support Planner
Prince George's County Gov’t
2014.04 - 2014.09
Direct Care Specialist
Jubilee Association of Maryland
2014.03 - 2015.07
Foster Home Developer
Concern Professional Services
2013.06 - 2014.04
Home Coordinator
Easter Seals
2012.02 - 2013.03
Case Manager
Southeast Inc
2010.08 - 2012.02
Master of Science - Industrial/Organizational Psychology
University of Phoenix
2009.05 - 2011.05
Human Resources Manager
Babies "R" Us
2008.07 - 2009.01
Bachelor of Arts - Psychology, Gender Studies
Marietta College
2004.08 - 2008.05