Sara Gannon
Wesley Chapel,FL
Summary
Experienced Certified Scrum Master with a proven track record in the information technology and services industry. Skilled in requirements analysis, quality assurance, software development life cycle (SDLC), software documentation, sprint planning, and delivery. Highly organized professional with meticulous attention to detail and exceptional written and verbal communication skills. Seasoned leader adept at guiding teams, managing complex projects, and achieving strategic objectives. Known for developing efficient processes, upholding high standards, and aligning efforts with organizational goals. Committed to a collaborative approach and delivering excellence.
Overview
26
26
years of professional experience
Work History
Product Owner / Agile Delivery Manager / Scrum Master
DataLink
01.2022 - Current
- Manage, facilitate, coach, and lead four Scrum Teams using Scrum, Scrum ban and Kanban methodologies
- Built strong relationship rapport with scrum team members ensuring trust and transparency throughout delivery process
- Focus on building and scaling product delivery operations and driving on-time and profitable delivery
- Partner with Technology, Product Strategy, Account Management, and Customer Implementation to develop and execute Datalink’s Product and Operational roadmap
- Lead and facilitate Program Increment (PI) planning
- Ensure sprint deliverables match sprint and quarterly goals and can be accomplished based on capacity and velocity capabilities
- Drive resolution of impediments and bug defects
- Collectively identify and document root cause analysis
- Prepare and present to Product and Executive stakeholders to provide transparency of progress
- Train and guide team members to maintain high productivity and performance metrics
- Utilize best practices to identify risk and tackle new challenges making educated decision to guide resolutions
- Diligently assess processes and implement performance improvement initiatives to increase accuracy and quality.
Technical Account Manager
DataLink
11.2020 - 01.2022
- Built and strengthened long-lasting client relationships and actively involved internal development team members to successfully provide quality client deliverables on time and on budget
- Clients (5) technical point of contact; providing problem solutions, technical support, author requirements to enhance existing products provide alternative solutions
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Collaborated with executive leaders and other stakeholders to provide customer feedback and recommend operational changes to meet emerging trends
- Educated clients on new products or services to increase customer engagement with brand
- Internally trained new employees on products, customer service, organizing strategies.
Technical Analyst / Business Process Expert / Project / Program Manager
GTE/Verizon
08.1998 - 06.2019
- Oversaw and led multiple application teams to deliver successful conversion of billing transformation program
- Planned and facilitated meetings to connect organizational representatives and clients
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors
- Coached team members on productivity strategies to accomplish challenging goals
- Met with project/program stakeholders on regular basis to assess progress and adjust as needed
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution
- Analyzed and authored technical requirement documentation to suit business goals and technological limits
- Prepared technical responses to Requests for Quotes (RFQs), assigning costs, timeframes, and alternative solutions suggestions
- Performed quality assurance (QA) and quality control (QC) assessments of support ticket fulfillment.
Education
CSM Certified -
Scrum Alliance
01.2024
CSPO Certified - undefined
Scrum Alliance
01.2022
Associate of Science - undefined
Education
05.1995
Skills
- Project and Program Management
- CSM & CSPO Certified
- Proficient in MS Office Suite, MS Project
- Waterfall, Scrum, Kanban Scrum ban
- Servant Leadership, Team Leadership
- Proficient in Jira, Confluence, Azure DevOps
- Advanced Problem Solving
- Business Process Re-engineering
- Timeline/Budget Management
- Multi-site Operations
- Proficient in SQL
- User Acceptance Testing
- Sprint Release planning
- Stakeholder / Key relationship development and management
Timeline
Product Owner / Agile Delivery Manager / Scrum Master
DataLink
01.2022 - Current
Technical Account Manager
DataLink
11.2020 - 01.2022
Technical Analyst / Business Process Expert / Project / Program Manager
GTE/Verizon
08.1998 - 06.2019
CSPO Certified - undefined
Scrum Alliance
Associate of Science - undefined
Education
CSM Certified -
Scrum Alliance
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