Journea Franklin
Storypoint
Ypsilanti,MI
1
Certification
5
years of professional experience
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Work History
CNA - Certified Nursing Assistant
3 Years 6 Months- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
- Maintained inpatient care log documenting patient medical history, medications, and diagnoses to ensure comprehensive patient care
- Executed company policies and safety standards to uphold cleanliness and safety of office and equipment
Teller/Customer Service
1 Year 2 Months- Compiled weekly performance reports for each store to inform store manager and management decisions
- Facilitated daily banking transactions and account openings to enhance customer experience at the branch
- Processed customer transactions with accuracy and efficiency to enhance member satisfaction.
- Assisted members in accessing account information and resolving inquiries promptly.
- Educated members on various financial products and services to promote engagement.
Assistant Manager
3 Years 7 Months- Developed tracking system for in-store customers, identifying new opportunities for retention
- Created customer survey to gather feedback, enhancing satisfaction and loyalty
- Delivered customer service that enhanced in-store experience
Education
Associates Degree - Liberal Arts
- Graduated with an associates degree in Liberal arts with 60+ college credits
- Recived my CNA Junior year of highschool
Skills
Customer service
Food service
Computer literacy
Communication skills
Time management
Documentation review
Certification
- CPR
- CNA
- Associates Degree Liberal Arts
- Account Opening
- Loan Servicing
- CDL
Awards
National Merit Scholarship, Academic Excellence & Honor Roll, iGEM Competition
Timeline
Teller/Customer Service
Lake Trust Credit Union
05.2025 - 07.2026Read More
CNA - Certified Nursing Assistant
Storypoint
02.2023 - CurrentRead More
Assistant Manager
Kroger
08.2021 - 03.2025Read More
Washtenaw Technical middle college
Associates Degree from Liberal Arts
Read More