Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sam Robbins

Sam Robbins

Mason City,IA

Summary

Detail-oriented IT Technician with nearly three years of experience at Stellar Industries, specializing in system administration, infrastructure optimization, and security awareness training. Led multiple key projects, including a full overhaul of KnowBe4 security awareness training and a company-wide printer infrastructure revamp. Skilled in troubleshooting, network management, and process automation to improve efficiency and security. A proactive problem-solver with a passion for technology and continuous improvement.

Overview

2
2
years of professional experience

Work History

Associate IT Technician

Stellar Industries
08.2023 - Current
  • Managed KnowBe4/PhishER console with upwards or 200 reported emails per day.
  • Designed and rolled out campaigns for cybersecurity training.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.
  • Configured systems according to prescribed software and hardware frameworks.
  • Performed troubleshooting and repaired peripheral devices such as printers and scanners.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.

IT Technical Support Intern

Stellar Industries
10.2022 - 08.2023
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed, configured and maintained computer systems and network connections.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Generated reports to track performance and analyze trends.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Associate of Applied Science - Information Technology

North Iowa Community College
Mason City, IA
12-2024

Skills

  • Debugging
  • Application installations
  • System performance optimization
  • Security patching
  • User training
  • Hardware installation
  • System administration
  • Incident management
  • Information security

Accomplishments

  • Collaborated with team of 5 in the development of KnowBe4.
  • Resolved product issue through consumer testing.

Timeline

Associate IT Technician

Stellar Industries
08.2023 - Current

IT Technical Support Intern

Stellar Industries
10.2022 - 08.2023

Associate of Applied Science - Information Technology

North Iowa Community College

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Sam Robbins