Sam Robbins
Mason City,IA
Summary
Detail-oriented IT Technician with nearly three years of experience at Stellar Industries, specializing in system administration, infrastructure optimization, and security awareness training. Led multiple key projects, including a full overhaul of KnowBe4 security awareness training and a company-wide printer infrastructure revamp. Skilled in troubleshooting, network management, and process automation to improve efficiency and security. A proactive problem-solver with a passion for technology and continuous improvement.
Overview
2
2
years of professional experience
Work History
Associate IT Technician
Stellar Industries
08.2023 - Current
- Managed KnowBe4/PhishER console with upwards or 200 reported emails per day.
- Designed and rolled out campaigns for cybersecurity training.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Proved successful working within tight deadlines and a fast-paced environment.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
IT Technical Support Intern
Stellar Industries
10.2022 - 08.2023
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Associate of Applied Science - Information Technology
North Iowa Community College
Mason City, IA12-2024
Skills
- Debugging
- Application installations
- System performance optimization
- Security patching
- User training
- Hardware installation
- System administration
- Incident management
- Information security
Accomplishments
- Collaborated with team of 5 in the development of KnowBe4.
- Resolved product issue through consumer testing.
Timeline
Associate IT Technician
Stellar Industries
08.2023 - Current
IT Technical Support Intern
Stellar Industries
10.2022 - 08.2023
Associate of Applied Science - Information Technology
North Iowa Community College
Similar Profiles
Thomas WestThomas West
Machinist at Stellar IndustriesMachinist at Stellar Industries
Nathan Bear Don't WalkNathan Bear Don't Walk
QA Inspector at Stellar IndustriesQA Inspector at Stellar Industries
Jeremy BrogaardJeremy Brogaard
Senior Corporate Production Engineering Lead at Stellar IndustriesSenior Corporate Production Engineering Lead at Stellar Industries