Thakaa Mahmood
Grand Prairie,TX
Summary
Skilled laptop repair technician and proficient in supporting software issues for devices and computer systems in addition to troubleshooting. Expert at inspecting and repairing computers and trained to meet the required levels for quality control. Knowledgeable scanner and skilled at processing information for products under a limit.
Overview
9
9
years of professional experience
Work History
Repair Technician/Inventory Associate
Reconext
Grapevine, Texas
05.2021 - Current
- Worked with electronic devices using test stations and other equipment to test, update, refurbish, and repair them, particularly software.
- Assisted with the process of checking Verifone devices for damage, date, serialization, and other identifiers.
- Used automated projection instruments to find issues and repair devices, as well as troubleshoot electronic equipment.
- Responsible for reaching weekly and daily production goals.
- Sorted and delivered materials to different work areas and staff by passing them the right devices and parts.
- Created spreadsheets using Microsoft Excel and Powerpoint for daily and weekly reporting, including locations of the right item.
Computer Technician
Image Microsystems
Fort Worth, TX
07.2018 - Current
- Disassembled computers to perform diagnostics and check for repair needs
- Inspected computers and its conditions in addition to examining diagnosis and troubleshoots and prepare for required levels of quality.
- Researched and identified problems with computers and reported to staff on next plans of action
- Trained more than 25 new employees on proper workflow and the importance of influence in the department
- Monitored the stability of wireless connectivity, webcam, audio, and battery health
- Installed and updated devices to Windows; in particular HP computers
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Laptop Repair Technician
SMS InfoComm
Grapevine, TX
02.2019 - 04.2019
- Triage, diagnose, dissemble, replace components, test laptops and re-assemble
- Ability to verify and replace key components of different models of chromebooks such as motherboard, LCD, HDD, heatsink and fan.
Scanner
Inmar
Fort Worth, TX
09.2016 - 07.2018
- Verify and input various data elements found on the physical product and/or paperwork into the database
- Scanning the products received and verifying the product information i.e. manufacturer, product name, size, DIN etc.
- Enter the lot #, expiration date, fullness, reason for return, condition of product and any claim or authorization numbers associated with the return
- Physically exact count or estimate product quantities either manually or with the aid of a pill counter based on the client’s policy requirements and input into the database
- Ensure a license plate is printed and affixed to each item processed
- Presort counted product into correct sort bins or boxes in an effective and efficient manner
- Separate boxes and products that have been identified for QC audit
Triage
Ingram Micro
Fort Worth, TX
10.2015 - 09.2016
- Examine devices and observe their condition and conclude with processing
- Understand the concepts of viewing and inspection for lens, display, keypad and sidekeys
- Be familiar with MRI (mobile resource inspector), DOK receiving, QC (quality control), and flash and bundle and other such essential acts
Presorter
Pitney Bowes
Grand Prairie, TX
09.2014 - 10.2015
- Prepare outgoing metered mail by reviewing proper date, postage, and good quality barcodes prior to being placed into production
- Communicate errors and recognize bad barcodes found in the mail
- Troubleshoot and remove mail piece jams from machine
Education
Bachelor's - Elementary School Teaching
Institute of Teacher Education
Ramadi, Iraq1996
Skills
- Computer repair
- Quality control
- Computer software and hardware installations
- Processing
- Debugging
- Production goal setting
- Teaching experience for 10 years
Timeline
Repair Technician/Inventory Associate
Reconext
05.2021 - Current
Laptop Repair Technician
SMS InfoComm
02.2019 - 04.2019
Computer Technician
Image Microsystems
07.2018 - Current
Scanner
Inmar
09.2016 - 07.2018
Triage
Ingram Micro
10.2015 - 09.2016
Presorter
Pitney Bowes
09.2014 - 10.2015
Bachelor's - Elementary School Teaching
Institute of Teacher Education