Paul Sharp
Locust,NC
Summary
Experienced professional known for exceptional time management and effective communication skills in logistics. Adept at implementing process enhancements and fostering strong vendor relationships to support organizational goals.
Overview
22
22
years of professional experience
Work History
Terminal Operations Manager
Plasticexpress
Midland, NC
08.2004 - Current
- Oversaw daily terminal operations, ensuring compliance with safety regulations and operational standards.
- Managed logistics coordination to optimize freight movement and reduce turnaround times.
- Implemented process improvements that enhanced workflow efficiency and minimized delays in cargo handling.
- Led cross-functional teams to resolve operational challenges and improve service delivery standards.
- Developed training programs for staff, focusing on safety protocols and best practices in terminal operations.
- Conducted periodic audits of operational practices to identify areas of improvement or noncompliance.
- Oversaw inventory management functions including warehousing, transportation coordination, and order tracking.
- Overcame logistical challenges by developing contingency plans and adaptive strategies based on real-time data analysis.
- Evaluated employee performance regularly through formal reviews as well as ongoing feedback mechanisms.
- Fostered strong relationships with vendors, suppliers, carriers, and regulatory agencies for seamless coordination of terminal activities.
- Ensured compliance with all applicable laws, regulations, industry standards related to terminal operations.
- Supported staff through change management initiatives associated with new policies or technology implementations.
- Established standard operating procedures to increase consistency across shifts and teams.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Double-checked work orders and deliveries for quality assurance.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Lifted materials weighing up to [Number] pounds when necessary.
- Monitored employee performance and productivity.
- Remained standing for long periods of time.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Covina High
Covina, CASkills
- Shipping and receiving
- Warehouse operations
- Operational efficiency
- Environmental awareness
- Transportation management
- Incident response
- Documentation management
- Logistics management
- Terminal security
- Staff training and development
- Transportation planning
- Operations management
- Load planning
- Policy enforcement
- Dispatching workers
- Dispatch
- DOT regulations
- Regulatory compliance
- FMCSA, EPA, and OSHA regulations compliance
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Customer relations
- Staff training/development
- Inventory tracking and management
Timeline
Terminal Operations Manager
Plasticexpress
08.2004 - Current
High School Diploma -
Covina High