Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
Timeline
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Michael Moore

Michael Moore

Raleigh,NC

Summary

With a proven track record with over +27 years at AT&T & Bellsouth, I excel in enhancing department relations and problem-solving, evidenced by developing impactful training programs and improving overall quality in operations. My long track record of compliance, EH&S adherence, and expertise in emergency response and analytical thinking has consistently been highlighted in departmental success, showcasing adaptability and a focus on contributing to team success.

Overview

28
28
years of professional experience
4
4
Certification

Work History

Specialist Network Technology Support

AT&T Mobility
05.2021 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve Department goals on time and reduce downtime.
  • Implemented new training programs for staff, leading to higher employee-customer engagement and better overall performance.
  • Developed training materials to enhance staff proficiency and productivity.

Field Ops Engineer /Wireless Technician

AT&T Mobility
06.2018 - 05.2021
  • Established strong working relationships with contractors, colleagues, and vendors through exceptional communication skills, fostering trust and collaboration.
  • Wrote, reviewed and Audited technical document in accordance with PACE, DEEP, Etrak, and Mobility compliance standards.
  • Reduced project completion time with efficient resource allocation and effective communication strategies.
  • Managed hazardous waste disposal program, ensuring proper handling, storage, and transportation of materials such as enersys powersafe battery projects for commissioning of cell sites and disposal compliance of old batteries.
  • Developed strong relationships with key stakeholders including regulators, suppliers, contractors, employees, community members which improved overall collaboration on EH&S initiatives.
  • Assisted with emergency response efforts during hurricanes, minimizing damage to property and personnel such as lock out tag out, safe generator handling practices, and high voltage protection compliance procedures.

Special Services and Digital Loop Carrier

AT&T Communications
01.2005 - 04.2018
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Provided exceptional customer service through effective communication with clients at every stage of the process.
  • Safely navigated through various traffic conditions while adhering to strict deadlines for deliveries.
  • Handled complex load assignments, organizing efficient routes for maximum productivity.
  • Performed regular maintenance checks on vehicles, ensuring safety and reliability in all weather conditions.
  • Operated vehicles safely and without incident for 17 years.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Followed safety protocols for personal, guest and automobile safety.
  • Ensured safety on job sites by following strict safety guidelines and procedures.
  • Reduced workplace accidents by prioritizing safety and strict adherence to safety protocols.

Service Technician

BellSouth Telecommunications
03.1998 - 01.2005
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Improved performance by compliance with safety protocols rigorous checks, and having a zero incident in the workplace record.

Wire Technician

BellSouth Telecommunications
03.1997 - 04.1998
  • Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
  • Reduced service downtime by promptly addressing and resolving wire connectivity problems.
  • Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.
  • Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
  • Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.

Education

Bachelor of Science - Management Information Systems

University of Mount Olive
Mount Olive, NC
12-2016

Associate of Science - Computer Science

Miami Dade College
Miami, FL

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Root-cause analysis
  • Coaching and mentoring
  • Troubleshooting techniques
  • Problem-solving
  • Multitasking
  • Attention to detail
  • Adaptability
  • Emergency response

Accomplishments

AT&T Connection Awards

Win As One Collaboration - AUG 2023


This is about belonging to all of AT&T. Doing the right thing for each other and for our greater good — pursuing success together rather than as individuals or businesses alone.

  • Cross-company collaboration
  • Inclusion
  • Accountability
  • Inspiration

Certification

CompTIA Certification

  • Project+
  • Security S+

Cisco

  • CISCO FOUNDATION - LL
  • CCST Cisco Certified Support Tech

Languages

Spanish
Limited Working

Affiliations

  • Delta Mu Delta

Timeline

Specialist Network Technology Support

AT&T Mobility
05.2021 - Current

Field Ops Engineer /Wireless Technician

AT&T Mobility
06.2018 - 05.2021

Special Services and Digital Loop Carrier

AT&T Communications
01.2005 - 04.2018

Service Technician

BellSouth Telecommunications
03.1998 - 01.2005

Wire Technician

BellSouth Telecommunications
03.1997 - 04.1998

Bachelor of Science - Management Information Systems

University of Mount Olive

Associate of Science - Computer Science

Miami Dade College

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Michael Moore