James Narcisse
Sharpsburg,GA
Summary
Results orientated with broad experience in deadline driven environments. Proven track record in consistently and effectively delivering high quality service. Possesses strong communication skills, and the ability to positively impact a company's performance by improving or developing new processes. Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of various carrier systems. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.
Overview
23
23
years of professional experience
Work History
Sr. Specialist Network Technology Support (Manager UVN)
AT&T
01.2021 - Current
- SME (Subject Matter Expert) for maintaining Cisco and Ciena equipment, answering approximately 10 calls or more, assisting clients with issues on all network services and providing excellent customer experiences
- Diagnosing and Identifying equipment and or fiber issues with on prem equipment or within AT&T facilities
- Arrange dispatches with clients for repairs along with leading repairs once technicians are on site
- Ensure all client needs are addressed based on their needs and route them if needed to correct department to resolve their issues.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Optimized resource allocation through careful analysis and data-driven decision-making, maximizing departmental efficiency.
Digital Technician: Technical Field Services (TFS)
AT&T
01.2011 - 01.2021
- Works swiftly and promptly with customer to find out their needs in order to provide best possible service experience to enhance company's image
- Performs installation and or repair of circuits, which may require adjustments of gain devices, and circuits requiring signal conversion devices
- Installs and/or repairs premise's equipment such as E911, ESSX and those that are associated with central office
- Test to ensure circuits meet company and customer requirements, or perform repair work in efficiently
- Utilizes IFD Individual Field Device for field operations support system that is related for work function
- Uses strong verbal communication to give and receive support form company's testers when repairing equipment
- Able to work on variety of circuits ranging from DS1 level to DS3 level circuit, and switch Ethernet circuits on layer 1, 2, and 3
- Performs installation of fiber optic cables and splicing of connectors for all optical use, proficient in use of fiber fusion splicing
- Assists supervisor when out of office with remaining tasks and office supervision.
- Analyzed and integrated designs into development environment by writing scripts and using proprietary tools.
- Efficiently managed multiple projects simultaneously while maintaining strict attention to detail.
- Participated in design reviews and created design and product documentation.
- Managed project timelines, coordinating with stakeholders to ensure timely delivery of deliverables.
- Developed customized solutions for clients, ensuring seamless integration with existing systems.
Digital Technician: Digital Electronics Group (DEG)
AT&T
01.2001 - 01.2011
- Installed, repaired, and performed preventative maintenance of digital services (hardware and software) in outside and inside plant environments
- Worked on carrier circuits, digital loop carrier (DLC), fiber in loop (FITL), sonnet level work, and vast range of multiplexer and light guide equipment
- Proficient in installation, servicing and trouble shooting of multiplexers ranging from DDM200, FLM150 (600), DMX Metropolis, DMX, EXT, and Lite Span
- Handled group projects for supervisor that included planning and supervising of co-workers for routine maintenance of fiber optic equipment.
- Efficiently managed multiple projects simultaneously while maintaining strict attention to detail.
- Provided technical support, troubleshooting hardware and software issues to minimize disruptions in daily operations.
- Optimized file storage systems, improving retrieval time and reducing wasted resources.
- Established strong relationships with clients through effective communication skills and proactive problem-solving abilities.
- Ensured color accuracy in print-ready files through careful calibration of monitors and printers.
- Trained team members on proper use of digital equipment, increasing overall productivity.
Education
Education of Individuals in Middle School Special Education Programs
East Carolina University
Greenville, NCSkills
- Calibration
- Carrier Circuits
- Leadership
- Problem Solving
- Installations
- Network Operations
- Office Operations
- Preventive Maintenance
- Analytical Skills
- Documentation Management
- Customer Relations
- Technical communication
- Quality Assurance
Accomplishments
- Improved the office experience and company's reputation by training and assisting coworkers as needed.
- Received recognition for outstanding teamwork, including being asked to fill in for supervisor when off site.
- Obtained FCC certifications, as well as fiber splicing.
Education Training
- Comprehensive DS1 for Business Services (ATT)
- Fusion Splicing (ATT)
- APT College; FCC General Radiotelephone Operator License Certification
- Elkins International, FCC COLEM elements 1&3 of FCC commercial license, Certification
- Electronics Technicians Association (ETA) Certified Fiber Optics Installer
- HDSL 2/4 Provision & Maintenance (ATT University)
- Tellabs 1000 (ATT University)
- T1 Digital Line Testing and Main (ATT University)
- Tellabs 7100 Provision & Maintenance (ATT University)
Timeline
Sr. Specialist Network Technology Support (Manager UVN)
AT&T
01.2021 - Current
Digital Technician: Technical Field Services (TFS)
AT&T
01.2011 - 01.2021
Digital Technician: Digital Electronics Group (DEG)
AT&T
01.2001 - 01.2011
Education of Individuals in Middle School Special Education Programs
East Carolina University