Daphne Hannah Samraj
Upton,MA
Summary
Detail-oriented IT professional with 3 years of experience in software testing, quality assurance, and client-facing delivery in the telecom and banking sectors. Recognized for ensuring high-quality outcomes through strong analytical and collaboration skills. Following a planned career break due to relocation and personal commitments, currently upskilling in Oracle CX to re-enter the IT consulting workforce.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Virtual Assistant & QA Support
Upwork
03.2024 - 10.2024
- Supported clients with website testing, defect logging (Trello), and WordPress backend management.
- Conducted online research, data entry, and client coordination using Slack.
- Enhanced client websites by identifying usability issues and ensuring quality standards.
- Achieved five-star client reviews for attention to detail, responsiveness, and work ethic.
Associate Software Engineer / Software Engineer / Senior Software Engineer
Accenture Services Pvt. Ltd.
08.2009 - 03.2012
- Delivered functional testing solutions for major clients in telecom (British Telecom) and banking (Euroclear Bank).
- Designed, executed, and managed test cases, defect logs, and reports in HP Quality Center.
- Conducted manual and automation regression testing (using HP QuickTest Professional) across 5 major project releases.
- Acted as design reviewer for High-Level & Low-Level Design documents (HLDs/LLDs).
- Worked closely with global teams and clients in Agile environments, ensuring seamless requirement gathering and delivery.
- Owned end-to-end product coordination, engaging directly with client stakeholders and design/development teams to drive smooth delivery.
- Coordinated deployments of new software, feature updates and fixes.
- Mentored junior developers, fostering skill development and knowledge sharing within the team.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Recognized with client appreciation awards for consistent high performance and quality assurance.
- Fast-tracked from Associate Software Engineer to Senior Software Engineer within 2 years, reflecting strong performance and rapid career growth.
Education
Bachelor of Engineering - Computer Science and Engineering
Madras Institute of Technology, Anna University
Chennai, Tamil Nadu, India05.2009
Higher Secondary -
S.B.O.A. Matriculation And Higher Secondary School
Chennai, Tamil Nadu, India03.2005
Skills
- Testing & QA Tools: HP Quality Center 100, HP Quick Test Professional 100, Trello
- Programming & Scripting: C, C, Java, HTML, XML, JavaScript, WordPress customization
- Databases & OS: Oracle, MS-Access, Windows, Linux
- Methodologies: Agile, V-Model, Risk-Based Testing, Orthogonal Array Testing
- Other Skills: Salesforce Trailhead (Admin Beginner), Microsoft Office, Google Workspace, Visual Basic
Certification
- Salesforce Trailhead – Admin Beginner Trail
- HP Professional Certification – Quick Test Professional 10.0 & Accredited Integration Specialist, HP Quality Center (2011-04)
- Application Tester Certification – Accenture & Massachusetts Institute of Technology (2011-02)
Timeline
Virtual Assistant & QA Support
Upwork
03.2024 - 10.2024
Associate Software Engineer / Software Engineer / Senior Software Engineer
Accenture Services Pvt. Ltd.
08.2009 - 03.2012
Bachelor of Engineering - Computer Science and Engineering
Madras Institute of Technology, Anna University
Higher Secondary -
S.B.O.A. Matriculation And Higher Secondary School