Febb Rewati
Queens,New York
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
12
12
years of professional experience
Work History
Senior Personal Banker
Valley National Bancorp
12.2022 - 07.2024
- Analyzed customer financial information to recommend suitable banking products that meet their individual needs.
- Identified opportunities for process improvements within the department through analysis of customer feedback surveys.
- Trained new employees on banking processes and procedures.
- Generated monthly reports on sales performance metrics for management review.
- Monitored customer accounts regularly for suspicious activity or fraud attempts.
- Met with customers to analyze financial needs and maximize sales opportunities.
Assistant Head Teller
New York
New York, NY
04.2021 - 11.2022
- Greeted and assisted customers
- Completed monthly audits and managed overdraft reports.
- Performed currency transaction reports for foreign currency
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Trained employees on cash drawer operation.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Built and maintained client relationships through quality, personalized interaction
- Balanced bank's vault of daily cash received/ carried out
- Reconciled and balanced daily cash deposits and bank vault inventory with zero error rate.
- Reviewed and approved transactions above limits and authority levels of teller staff.
Teller 1
TD BANK
04.2021 - 03.2022
- Answered customer inquiries account balances, transaction history, services charges and interest rates.
- Cash counts via both manual and machine
- Recognized needs and referred to appropriate representative.
- Maintained confidentiality of bank records and client information.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Used a strong knowledge of banking products and services to confidently educate customers.
Associate Team Leader
H&R Block, ATL
02.2021 - 04.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coordinated treatment and placement activities while supervising team.
- Led team of 8 members while providing exceptional customer service.
- Handled cash, balanced cash drawers, and researched causes of a overage or shortage.
- Ensured standards of quality, customer service, health and safety were met.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Shift Supervisor/Merchandiser
Century 21 Department Store
New York, NY
07.2014 - 06.2020
- Coordinated restocks to keep retail displays organized and full for customers.
- Tracked inventory, conducted cycle counts to maintain accurate records and prevent shortage.
- Helped each team increase business with improved approaches to planning and product line management.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Receptionist
The Mark Hotel
New York, NY
06.2013 - 05.2014
- Welcome and greet guests with great courtesy
- Prepare bills, process checkouts and take payments
- Demonstrated proficiencies in telephone, email, fax and front desk reception within a high volume environment
- Dealt with inquiries from both the public and customers, providing information and worked with resolving issues when needed to keep customer satisfaction high.
Sales Associate
Sunglass Hut
New York, NY
05.2012 - 06.2013
- Consistently maintained personal sales goal above 100% three quarters in a row
- Helped customers select products that best fit their personal needs
- Recognized by store management for always delivering exceptional customer service, playing my part to differentiate and promote the company brand
- Maintained visually appealing and effective displays for the entire store
- Opened and closed the store which included counting cash drawers and making bank deposits.
Education
High School Diploma -
John Adams High School
Queens, New York, NY06.2012
Liberal Arts
Borough of Manhattan Community College
Skills
- Excel, PowerPoint and Word
- Strong Sense of Banking Ethics
- POS System Operation
- Computer Proficiency and Microsoft Office
- New Display Creation
- Banking operations
- Customer Service
- Cross-Selling and Upselling
- Opportunity Identification
Timeline
Senior Personal Banker
Valley National Bancorp
12.2022 - 07.2024
Assistant Head Teller
New York
04.2021 - 11.2022
Teller 1
TD BANK
04.2021 - 03.2022
Associate Team Leader
H&R Block, ATL
02.2021 - 04.2021
Shift Supervisor/Merchandiser
Century 21 Department Store
07.2014 - 06.2020
Receptionist
The Mark Hotel
06.2013 - 05.2014
Sales Associate
Sunglass Hut
05.2012 - 06.2013
High School Diploma -
John Adams High School
Liberal Arts
Borough of Manhattan Community College