Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Febeh Acho

Gaithersburg,MD

Summary

As a highly skilled Systems Engineer, I am eager to bring my extensive experience and expertise to contribute to the success of your ongoing online services. Possessing a proven track record, I am adept at responding to and resolving urgent service problems within customer environments. My commitment to recommending and implementing automation solutions aligns seamlessly with the goal of preventing problem recurrence, ensuring optimal service delivery. I am enthusiastic about collaborating with partner teams to address engineering and business dependencies and utilizing my analytical skills to develop effective solutions using various data collection tools and methodologies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Operations Engineer

Oracle
06.2022 - Current
    • Proactively respond to and resolve urgent service problems within customer environments, ensuring minimal disruption to online services
    • Spearhead automation initiatives by recommending and implementing solutions to prevent problem recurrence, contributing to the overall efficiency of service operations
    • Collaborate closely with partner teams to address engineering and business dependencies, fostering effective cross-functional cooperation.

RIS-1 Help Desk Specialist

AT&T
01.2022 - 06.2022
  • Delivered technical support to end users, troubleshooting and resolving issues promptly
  • Applied analytical skills to address VoIP performance issues, demonstrating an ability to analyze and solve complex technical problems.

Access Control Specialist

Amentum
06.2021 - 12.2021
  • Collaborated with security operations center personnel to monitor and regulate building access, emphasizing attention to detail and policy adherence
  • Utilized problem-solving skills to address access control issues and maintained accurate records of significant events.

Admissions Specialist

MedStar National Rehabilitation Hospital
03.2014 - 05.2021
  • Ensured efficient hospital admissions by implementing clear and concise processes, demonstrating attention to detail and adherence to policies.
  • Led tours of facility for potential clients and families to highlight features and benefits of membership.
  • Streamlined communication between eight departments involved in the admissions process by organizing regular meetings to discuss updates or challenges that arose during each application cycle.

Education

B.S. Bachelor of Arts Biology/Minor Africana Studies -

University of Maryland Baltimore County
Catonsville, MD

Skills

  • Microsoft Office
  • Microsoft Excel
  • Microsoft Project
  • Atlassian Confluence/JIRA
  • Linux
  • Oracle Database
  • SQL
  • Interpersonal Skills
  • Root Cause Analysis
  • Regulatory Compliance

Certification

  • Google Technical Support Fundamentals, 09/01/21
  • CompTIA A+, 12/01/21
  • CompTIA Security+, 03/01/22
  • ITIL FND v4, 02/01/24
  • Cloud Security Alliance CCSK (in progress), 03/01/24
  • CompTIA CYSA+ (in progress), 03/01/24

Personal Information

Title: Systems Engineer

Timeline

Service Operations Engineer

Oracle
06.2022 - Current

RIS-1 Help Desk Specialist

AT&T
01.2022 - 06.2022

Access Control Specialist

Amentum
06.2021 - 12.2021

Admissions Specialist

MedStar National Rehabilitation Hospital
03.2014 - 05.2021

B.S. Bachelor of Arts Biology/Minor Africana Studies -

University of Maryland Baltimore County

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Febeh Acho