Glarry Pulaj
Burtonsville,MD
Summary
Highly motivated DevOps and Systems Engineer with extensive experience supporting secure, classified production environments. Skilled in incident management, infrastructure reliability, and automation, ensuring continuous availability of mission-critical systems. Strong foundation in Linux, Windows, and enterprise systems, combined with a proactive approach to performance optimization and operational efficiency. Active Top Secret clearance with CI Polygraph and DoD 8570 certification.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Operations Engineer
Oracle
Reston, VA
01.2021 - 04.2026
Production Operations & Incident Response (Cleared Environment)
- Led incident response for mission-critical, high-availability systems in a cleared environment, triaging alerts, executing runbooks, and restoring services within strict SLA/OLA targets.
- Directed major incident bridges, coordinating across SRE, Network, Security, and application teams to drive rapid containment, recovery, and mission continuity.
- Produced detailed Root Cause Analyses (RCA) with corrective actions, reducing repeat incidents and strengthening system resilience in production environments.
- Engineered and optimized monitoring/alerting strategies (threshold tuning, deduplication, suppression) to reduce noise and improve signal fidelity, lowering MTTD/MTTR.
- Built and maintained real-time observability dashboards for system health, latency, and capacity across distributed infrastructure.
- Drove reliability improvements through automation of operational tasks (log aggregation, service remediation, certificate lifecycle management), minimizing manual intervention and failure risk.
- Automated operational workflows using scripting and orchestration (e.g., Python, Bash, Ansible, Terraform), increasing efficiency and consistency in production operations.
- Transformed tribal knowledge into standardized runbooks and playbooks, improving incident response speed and onboarding in secure environments.
- Partnered with engineering teams to integrate DevOps best practices (CI/CD support, infrastructure as code, automated validation) into production workflows.
- Executed and validated production changes (patching, configuration updates, deployments) under strict change management and compliance controls, ensuring minimal mission impact.
- Implemented safe deployment strategies (maintenance windows, rollback procedures, validation checkpoints) to improve release reliability and reduce operational risk.
- Administered and troubleshot Linux-based distributed systems, including networking and service dependencies, to maintain high availability in secure environments.
- Conducted capacity planning and performance analysis, delivering scaling strategies and resource optimizations to prevent system degradation.
- Delivered clear, mission-focused communication during incidents and maintenance, translating technical impact into operational risk and recovery timelines.
- Collaborated across teams to define service ownership, escalation paths, and operational readiness standards aligned with security and compliance requirements.
- Operated within cleared / regulated environments, adhering to security policies, access controls, and audit requirements.
Systems Administrator
Crimson Phoenix
Bethesda, MD
06.2019 - 12.2020
- Established and enforced policies and best practices to safeguard and protect data, reports and access.
- Designed program to modify and integrate third-party software products and improve system compatibility.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Delivered comprehensive training to internal and off-site users to optimize systems maintenance and resolverecurring issues.
- Implement policies, procedures, and best practices to safeguard and protect data, reports, and access.
- Performed preventative maintenance and upgraded systems to ensure network, system and data availability and integrity.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
Network Engineer/IT Support
VPSI
04.2019 - 06.2020
- Engineer Networks following hardware recommendations and diagrams
- Provide Technical solutions, software/hardware selection and installation, systems trouble shooting, maintenance support and policy development
- Schedule all maintenance such as sercurity patches, fixes and upgrades
- Install and configure network devices such as routers, switches and end points
- Install and configure encryption TACLANE devices
- Optimize network paths including MTU, bandwidth analysis and latency
System Administrator
Apex Systems LLC
Columbia, MD
08.2018 - 04.2019
- Set up, optimized and managed network equipment
- Increased system security and performance with proactive changes
- Improved job tasks and mentored junior team members on best practices and standards
- Submitted recommendations regarding infrastructure overhauls
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service
- Orchestrated and oversaw upgrades to system hardware and software
- Consulted users to determine areas in need of improvement
- Reviewed, analyzed, and recommended software solutions that would be an ideal fit for project specifications
- Provided senior technical support to both in-house staff and user departments for all network applications
ESOC Service Desk Specialist
Rolling Wave Technologies
02.2018 - 08.2018
- Provides technical assistance to customers be it user-facing, or remotely.
- Assists with the implementation of hardware and software pursuant to network specifications and customer baselines.
- Responsible for maintaining access control lists (ACLs) for various systems/applications.
- Ensures communications are ran at an optimal level by providing telephony services.
- Captures and tracks all end-user requests via ticketing system.
- Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.
Field Engineer
Peraton
08.2016 - 01.2018
- Prepared and presented technical proposals for clients
- Troubleshooted and resolved web application issues escalated from customer
- Support and other departments
- Developed IT strategic vision and drove key departmental objectives
Logistics Coordinator
AECOM
Chantilly, VA
04.2015 - 07.2016
- Wrote scopes, requirements
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Planned and executed pickup/delivery's
- Determined performance against metrics for cost per miles, empty miles and levels of service
- Used metrics to assess performance regarding cost per miles, empty miles and levels of service
- Monitored department performance data to identify and avoid potential risks
- Synthesized project findings into actionable recommendations with demonstrable effects on business performance
Monitor
PAE
Arlington, VA
07.2013 - 03.2015
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant
- Detected emergency situations using radio equipment, through keen listening and close observation to respond appropriately to alarms
- Monitored premises and recorded all activity in daily officer report for submission to supervisor at close of shift
- Monitored and authorized entrance and departure of employees, visitors and other persons
- Responded to and thoroughly investigated all reported incidents to protect company assets
Education
Thomas Edison /Paint Branch High School
2011
Skills
- Exemplifies strong leadership skills and will ensure that the team will not only meet, but exceed customer expectations
- Familiar with virtualization applications such as Virtual Box and VM Ware ESXi 6
- Ability to construct scripts via Powershell ISE
- Strong familiarity with the implementation of Active Directory Federated Services (ADFS) and ensuring that all trees, forests and leaf objects are configured correctly, as well as group policy
- Effectively provided technical consultations to customers during planning phases for contract negotiations by leadership when constructing Requests For Proposals (RFPs)
- Active Directory, hardware, contract negotiations, clients, Customer Service, databases, database, Leadership, leadership skills, access, Exchange, Microsoft Office, Office, Network, Proposals, scripts, strategic, technical assistance, telephony, vision, VM, Windows Server
Certification
• CompTIA Security+ CE (IAT Level II) May 2017; ID: COMP001021181512 (DoD 8570 Compliant)
•CompTIA Cloud+ ce Oct 2025; ID: 2J32R58T7Y06FE9J
• Top Secret Security Clearance with CI Polygraph
•CompTIA Cloud+ ce Oct 2025; ID: 2J32R58T7Y06FE9J
• Top Secret Security Clearance with CI Polygraph
Accomplishments
• Active Directory Federates Services (ADFS)
• Windows Server 2012-2016
• Microsoft Office 2016
• Exchange Management
• Customer Service
• Office 365
• Leadership
• Windows Powershell
• Linux
• Devops
• Windows Server 2012-2016
• Microsoft Office 2016
• Exchange Management
• Customer Service
• Office 365
• Leadership
• Windows Powershell
• Linux
• Devops
Timeline
Service Operations Engineer
Oracle
01.2021 - 04.2026
Systems Administrator
Crimson Phoenix
06.2019 - 12.2020
Network Engineer/IT Support
VPSI
04.2019 - 06.2020
System Administrator
Apex Systems LLC
08.2018 - 04.2019
ESOC Service Desk Specialist
Rolling Wave Technologies
02.2018 - 08.2018
Field Engineer
Peraton
08.2016 - 01.2018
Logistics Coordinator
AECOM
04.2015 - 07.2016
Monitor
PAE
07.2013 - 03.2015
Thomas Edison /Paint Branch High School