Feby San Diego
San Bruno,CA
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Airline Supervisor
Fiji Airways
South San Francisco, CA
12.2024 - Current
- Excellent focus on Customer and Client satisfaction.
- Strong leadership, strong Team Player
- Work under pressure
- Able to communicate effectively, verbally and in writing
- Able to solve problems within operations; Delays, Cancellations, Ticketing Issues
- Hallmark Aviation (Emirates) SFO
Ground Attendant | Gate lead
Hallmark Aviation (Emirates)
South San Francisco, CA
10.2023 - 12.2024
- Greeted passengers and provided assistance during check-in, ensuring a smooth and efficient process.
- Issued boarding passes, checked baggage, and assisted passengers with special requests and inquiries.
- Facilitated boarding procedures, ensuring adherence to airline policies and safety regulations.
- Resolved customer issues and complaints in a professional and timely manner.
- SFO
Sleep Expert
Mattress Firm
Daly City, CA
07.2021 - 09.2023
- Creates an environment where the customer is always at the center by cultivating strong relationships
- Sold Luxury Mattresses from best company's like; Beautyrest, Tempur-Pedic, Stearns and Foster, Purple., etc.
- Performs quality sales presentations that help beat daily budget that ranges from $2K-$5K.
Education
Bachelor of Science - Tourism
Dr. Yanga's Colleges
Philippines01-2019
Skills
- Airline operations
- Customer service
- Safety compliance
- Leadership
- Relationship building
- Quality control
- Business administration
- Processes and procedures
- Operations management
- Schedule development
- Performance management
- Onboarding and orientation
Certification
- Front Office Department
- Astoria Plaza, Ortigas
- On-the-Job Training
- 01/2019-03/2019
- Sales and Ticketing
- Baluyot Travel and Tours
- 12/2018-01/2019
Timeline
Airline Supervisor
Fiji Airways
12.2024 - Current
Ground Attendant | Gate lead
Hallmark Aviation (Emirates)
10.2023 - 12.2024
Sleep Expert
Mattress Firm
07.2021 - 09.2023
Bachelor of Science - Tourism
Dr. Yanga's Colleges