Shafquat Hussain
Algonquin,IL
Summary
Professional airline passenger assistant with extensive experience in customer service and passenger management. Recognized for multilingual proficiency and ability to resolve conflicts efficiently, ensuring a safe and pleasant travel experience for all passengers.
Overview
5
5
Languages
13
13
years of professional experience
Work History
Airline Passenger Assistant
United Ground Express
Chicago, Illinois
11.2018 - 09.2026
- Guided passengers through check-in and boarding to ensure smooth transitions.
- Provided effective customer service to enhance overall passenger satisfaction.
- Addressed passenger inquiries and resolved concerns promptly.
- Assisted passengers with special needs such as wheelchair service or unaccompanied minors.
- Maintained a safe environment for passengers while on board aircrafts.
- Ensured that all safety protocols were followed during the boarding process.
- Worked with airline staff to keep flight operations on schedule.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Walmart Customer Service
Walmart
Algonquin, Illinois
01.2014 - 10.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers by addressing requests and answering questions, enhancing overall satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified the needs of customers promptly and efficiently.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Surpassed customer satisfaction by devising creative solutions for resolving issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelors of Commerce - Accounting And Business
University of Karachi
Karachi, Pakistan05-2009
Skills
- Check-in management
- Passenger management
- Airline operations
- Flight operations
- Safety protocols
- Airport safety protocols
- Airline procedures
- Special assistance
- Baggage assistance
- Customer service
- Conflict resolution
- Problem solving
- Effective communication
- Communication skills
- Multilingual proficiency
Affiliations
- United Ground Express Training
Languages
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
English
Professional
Spanish
Limited
Timeline
Airline Passenger Assistant
United Ground Express
11.2018 - 09.2026
Walmart Customer Service
Walmart
01.2014 - 10.2018
Bachelors of Commerce - Accounting And Business
University of Karachi