- Offering time and support to shelters for the homeless, women, and animals
- Playing with my daughter, and teaching her about the world
- Making music
- Various crafts
Hayley Erwin
Pensacola,United States
Summary
Customer Service professional with 9 years of experience in enhancing customer interactions and personalizing service. Consistently driving customer satisfaction and operational efficiency. Diligent desired position with strong background in airline passenger assistance. Proven ability to support passengers/customers through various travel processes, and other issues, demonstrating excellent customer service and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Airline Passenger Assistant
Spirit Airlines
Pensacola
03.2025 - Current
- Assisted passengers with check-in processes and boarding procedures.
- Provided exceptional customer service to enhance passenger travel experience.
- Coordinated luggage handling and ensured timely delivery to designated areas.
- Communicated effectively with team members to resolve passenger inquiries.
- Monitored flight schedules and assisted in gate assignments as needed.
- Trained new staff on operational procedures and customer interaction standards.
- Elevated the standard of care provided to passengers by staying up-to-date on industry best practices and participating in relevant training programs.
Bodacious
Studer Family
Pensacola, FL
08.2022 - 07.2023
- Managed front cashier operations, ensuring accurate transactions and customer satisfaction.
- Prepared high-quality coffee and maintained drive-through efficiency.
- Cleaned and restocked store, maintaining a thorough and organized environment.
- Prepared salad bar ingredients, adhering strictly to company standards and expiration dates.
- Eager to learn quickly and work hard, ensuring punctuality and dedication in all tasks.
- Facilitated effective team collaboration, enhancing workflow and productivity through clear communication and task delegation.
- Led training sessions for new hires, ensuring adherence to company standards and improving overall team performance.
- Conducted regular equipment maintenance checks, ensuring operational safety and minimizing downtime.
Employee
Vapors Smoke Shop
Pensacola, FL
01.2020 - 07.2022
- Increased sales through product knowledge and customer engagement, consistently leading part-time sales.
- Maintained store cleanliness and organized inventory, ensuring efficient order processing.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Drive sales by leveraging product knowledge and achieving top sales status among part-time employees, enhancing overall store revenue.
- Collaborated with team to implement promotional strategies, boosting in-store traffic and increasing customer retention.
- Achieved monthly sales targets consistently through strategic upselling and personalized customer service.
Barista
Dunkin' Donuts
Pensacola, FL
01.2020 - 02.2021
- Prepared coffee and food items, ensuring quality and consistency for customer satisfaction.
- Handled cash transactions accurately, maintaining balanced registers.
- Conducted daily deep cleaning of machinery, ensuring operational efficiency and safety.
- Trained new team members, fostering a collaborative and knowledgeable work environment.
- Assisted in optimizing daily operations through efficient teamwork, ensuring smooth workflow and customer satisfaction.
- Implemented new inventory management system, reducing waste by 20% and improving supply forecasting accuracy.
- Engaged customers with a positive attitude, enhancing their experience and boosting repeat business.
Manager/Server
Nippon
Pensacola, FL
01.2017 - 01.2020
- Managed operations for two additional stores, ensuring smooth workflow and high customer satisfaction.
- Served customers efficiently, handling orders and maintaining cleanliness for a positive dining experience.
- Greeted and seated guests, managed floor operations, and maintained cleanliness to enhance the dining environment.
- Oversaw two additional Nippon locations, enhancing operational efficiency and customer satisfaction.
- Managed guest seating and floor operations at Nippon, ensuring a smooth dining experience and high turnover rates.
- Efficiently handled order taking and table clearing at Nippon, maintaining high standards of cleanliness and customer service.
Bagger
Publix
01.2017
- Assist customers by bagging groceries efficiently and courteously, enhancing their shopping experience.
- Engage with customers to provide personalized service, building strong customer relationships.
- Escort customers to their vehicles, ensuring a safe and pleasant end to their shopping trip.
- Recognize and remember frequent customers, fostering a welcoming store environment.
- Engage with customers, providing friendly and helpful service to enhance their shopping experience.
Education
College Degree - Communications
University of West Florida
Pensacola, FL06.2023
Skills
Customer Service Experienced
Customer Care Experienced
Customer Support Expert
Video Production Skillful
Adobe Premiere Skillful
Video Editing Skillful
Public Relations Experienced
Barista Experience Experienced
Social Media Management Experienced
Coffee Experience Experienced
Microsoft Office Experienced
Microsoft Excel Experienced
Microsoft Word Experienced
Customer relations
Airline policies
Baggage handling
Exceptional communication
Stress tolerance
Decision-making
Creative thinking
Team collaboration
Problem-solving
Interests
Certification
IATA Passenger Ground Services Certification
SIDA Badge Certified (Security Identification Display Area)
Aviation Security Awareness
Safety Management Systems (SMS)
ADA/CRO (Complaint Resolution
Official)
Timeline
Airline Passenger Assistant
Spirit Airlines
03.2025 - Current
Bodacious
Studer Family
08.2022 - 07.2023
Employee
Vapors Smoke Shop
01.2020 - 07.2022
Barista
Dunkin' Donuts
01.2020 - 02.2021
Manager/Server
Nippon
01.2017 - 01.2020
Bagger
Publix
01.2017
College Degree - Communications
University of West Florida
Internships
- Intern WEAR News at Pensacola Aug 2015 - Jun 2018
- Printed and organized documents.
- Assisted in broadcasting operations.
- Went for coffee runs.
- Followed instruction and did tasks around the office.
- Did pre-interviews.