Cassius Starks
Los Angeles,CA
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
Work History
Airline Passenger Assistant
ABM Aviation
Los Angeles, CA
09.2023 - Current
- Maximized resource efficiency within the airport terminal by properly tracking usage of wheelchairs, carts, and other mobility aids available for passenger use.
- Increased customer satisfaction ratings through personalized attention and genuine care for each passenger''s wellbeing.
- Contributed to on-time departures by efficiently assisting passengers in boarding and settling into their seats.
- Demonstrated cultural sensitivity when interacting with international passengers, contributing to a more enjoyable flying experience for all customers.
Sales Consultant
Kohl's
Los Angeles, CA
10.2022 - 08.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Cashier Assistant
Foot Locker
Palmdale, CA
02.2020 - 04.2022
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
Customer Service Representative
WSS
Lancaster, CA
08.2018 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Compton High School
Compton, CA06.2018
Skills
- Time Management
- Efficient multitasking
- Team player attitude
- Calm Under Pressure
- Goals and Performance
- Product Knowledge
- Level Optimization
- Professional Appearance
- Customer Service
- Guest Services
Timeline
Airline Passenger Assistant
ABM Aviation
09.2023 - Current
Sales Consultant
Kohl's
10.2022 - 08.2023
Cashier Assistant
Foot Locker
02.2020 - 04.2022
Customer Service Representative
WSS
08.2018 - 01.2020
High School Diploma -
Compton High School