Sara Maske
Wichita,KS
Summary
Calm under pressure with a proven ability to multitask effectively in fast-paced environments. Skilled in providing support to passengers with special needs, while maintaining clear communication and fostering teamwork to resolve challenges.
Overview
20
20
years of professional experience
Work History
Airline Passenger Assistant
ABM Industries
Wichita, KS
08.2023 - Current
- Escorted handicapped passengers from terminal to aircraft.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked on passengers regularly and identified assistance needs.
- Provided boarding assistance to elderly, sick or injured people.
- Provided support to passengers with special needs, enhancing accessibility and comfort during journeys.
- Coordinated wheelchair services for passengers with mobility challenges, improving accessibility and support.
Customer Service Representative
Amazon
Wichita, KS
08.2022 - 01.2023
- Managed high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
- Escalated complex issues to appropriate departments, ensuring timely resolution for customers.
- Developed and maintained comprehensive knowledge of products, services, and promotions for effective support.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Cake Decorator
Sam's Club
Wichita, KS
05.2015 - 05.2022
- Designed intricate cake decorations to align with customer requests and seasonal promotions.
- Collaborated with team members to streamline decorating processes and enhance overall efficiency.
- Managed inventory of decorating supplies, ensuring timely availability for production needs.
- Trained new staff on best practices in cake decoration techniques and safety protocols.
- Implemented quality control measures to maintain high standards in finished products.
- Developed creative concepts for custom cakes, exceeding customer expectations on design and flavor.
- Oversaw daily decorating operations, optimizing workflow to meet high-volume demands during peak seasons.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
Meat Department Associate
Sam's Club
Wichita, KS
05.2008 - 05.2015
- Ensured product quality by conducting regular inspections and adhering to freshness guidelines.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Assisted customers with product selection, enhancing overall shopping experience in meat department.
- Oversaw daily operations, ensuring compliance with food safety regulations and company policies.
- Assisted customers with special requests, such as custom cuts or specific preparation instructions, enhancing their shopping experience.
- Ensured accurate pricing through consistent label verification and updates on meat products.
Cashier
Goodwill Industries of Kansas Inc.
Wichita, KS
09.2006 - 05.2008
- Processed cash and credit transactions accurately, maintaining efficient checkout flow.
- Assisted customers with inquiries, providing exceptional service and support to enhance shopping experience.
- Managed inventory by restocking shelves and organizing merchandise for optimal presentation.
- Trained new team members on register operations and customer service protocols, promoting teamwork.
- Monitored cash drawer for discrepancies, ensuring accountability and adherence to cash handling procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Wichita South High School
Wichita, KS05-2008
Skills
- Efficient multitasking
- Team player attitude
- Calm under pressure
- Adaptable to change
- Professional appearance
- Conflict resolution techniques
- Airport safety protocols
- Passenger boarding assistance
- Time management
- Clear communication
Timeline
Airline Passenger Assistant
ABM Industries
08.2023 - Current
Customer Service Representative
Amazon
08.2022 - 01.2023
Cake Decorator
Sam's Club
05.2015 - 05.2022
Meat Department Associate
Sam's Club
05.2008 - 05.2015
Cashier
Goodwill Industries of Kansas Inc.
09.2006 - 05.2008
High School Diploma -
Wichita South High School