Federico Gonzales III
San Antonio
Summary
Results-oriented professional with extensive experience in team performance, customer service, and operational coordination. Proven expertise in strategic planning and inventory management, driving productivity and optimizing procedures. Strong leadership skills foster collaboration and innovation to meet organizational goals. Seeking a role that values dedication and the ability to enhance client service.
Overview
21
21
years of professional experience
Work History
Manager
The Royal Card house Of San Antonio
San Antonio
03.2020 - Current
- Monitored staff performance, identifying and resolving issues to maintain team effectiveness.
- Coordinated training sessions for new employees, improving understanding of operational procedures.
- Supervised daily operations, enhancing service delivery efficiency.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw inventory management and restocking processes to maintain supply levels.
Title Clerk
ADESA SAN ANTONIO
San Antonio
06.2017 - 01.2019
- Processed dealer checks promptly upon receipt of titles to facilitate timely transactions.
- Ensured titles received within 30 days to prevent late fees and communicated with dealers regarding any delays.
- Processed titles and provided customer service by answering inquiries about title statuses.
Human Resource/Pay Roll-Title clerk
San Antonio Dodge
San Antonio
09.2013 - 09.2016
- Process payroll accounts for vacation/unpaid time off per pay period.
- Managed hiring and termination processes aligned with staffing needs.
- Provided customer service by issuing payoff checks to banks for title transactions.
- Processed title applications and power of attorney documents to prepare deals for tax office submission for plates and registration.
- Cleared schedules daily. Receded in drafts/payoffs.
Title and Registration Processor I
Bexar County Tax Office
10.2004 - 03.2012
- Transferred motor vehicle titles, processed registration renewals and vehicle stickers, collected property tax, handled cash, and balanced daily cash drawer.
- Processed tax documents and applications to ensure timely assessments.
- Maintained accurate records of taxpayer information in the departmental database.
- Verified data entries for compliance with local tax regulations.
Education
High School Diploma -
Douglas MacArthur
San Antonio, TX08-2000
Skills
- Client Relationship Management
- Data Analysis
- Data Entry
- Excel
- Microsoft Office
- Employee training
- Team building
- Problem solving
- Conflict resolution
- Customer service
- Relationship building
- Digital Literacy
- Writing
References
- Elizabeth Medina, 210-732-8698, Business Owner
- Edward Juarez, 210-316-2911, Business Owner
- Jose Rodriguez, 210-232-8666, Friend
Timeline
Manager
The Royal Card house Of San Antonio
03.2020 - Current
Title Clerk
ADESA SAN ANTONIO
06.2017 - 01.2019
Human Resource/Pay Roll-Title clerk
San Antonio Dodge
09.2013 - 09.2016
Title and Registration Processor I
Bexar County Tax Office
10.2004 - 03.2012
High School Diploma -
Douglas MacArthur