FEDERICO RAMOS PUENTE
Seattle,WA
Summary
A leadership position with a world class, high-integrity Company.
I am a professional individual with outstanding interpersonal communications, negotiations and people management skills. I am a versatile and skilled person with hands on experience in developing programs for hospitals, clinics and the community.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Pacific Dental Services
10.2022 - Current
- I'm the operations manager for a dental clinic
- I'm in charge of 7 employees, 1 owner doctor and 2 associate dentists
- I manage day to day business in the clinic
- Collaborated with cross-functional teams to develop and implement standard operating procedures (SOPs) for all operational processes
- Reduced operating budget waste by 15% year-over-year for the past 3 years through new inventory management system
Store Manager
T-Mobile
01.2014 - Current
- Managed 10 employees
- Met and exceeded sales goals consecutively for 12 month in a row
- Trained and developed new employees and assisted in the promotion of several employees through coaching and training
- Managed schedules
- In charged of disciplinary, coaching and resolving issues between management and employees
- Won several sales awards and certificates
- 100% satisfaction with our customers
Sales/MOD (manager on Duty)
AT&T Mobility
01.2010 - 12.2014
- Established and maintained business accounts
- Met and Exceeded sales goals
- Sales of AT&T products
- TEACHING new employees the rules and helping them sale and develop a strategy for selling
- Conflict resolution between peers
- In charge of opening and closing duties
- Implementation of new regulations and incentives
- Various awards and certificates
- Manager training
- Customer resolution
- 100% willing to recommend score from customers
Interpreters/Anesthetist Department - Manager Patient Relations
Parkland Hospital Systems
01.2008 - 12.2010
- Directed day-to-day operations including staffing, training, cost control, patient relations
- Participated in the concept and development of ALVIN video interpreting
- Assisted in surgery and anesthetics
- Assisted with Spanish medical interpreting for our Hispanic patients as well as translating documents for the hospital
- Patient Relation Representative
- Managed 40 employees on a daily basis
- Ensured proper ratio of interpreters/nurses to patients for all of Parkland
- Scheduling
- Coaching for development of new employees
- Reduced overtime cost by 88% within 1 month
Education
B.A. - Nursing/Liberal Arts
Bethel College, Newton Kansas/ Universidad de Salamanca
Newton, KSMedical -
Wichita State University
Wichita, KSAT&T management training program -
Skills
- Ability to adapt to a challenging and stressful environment
- Bilingual in Spanish and English
- Professional/team player
- Excellent communication skills
- Interpretation
- Translation
- Experience Administering Injections
- Triage
- Conflict Management
- Nursing
- Hospital Experience
- Epic
- Dental office experience
- Practice management
- Medical office experience
- Program management
- Organizational skills
- Problem-solving
- Decision-making
- Employee relations and conflict resolution
- Performance monitoring
- Employee motivation
- Inventory control
Accomplishments
- Increased company savings by 10% through corporate consensus-building and cross-functional geographical team coordination and development.
- Earned the “Denovo of the month” Award in 2023 for best new clinic.
Certification
- CPR Certification
- RN License
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Pacific Dental Services
10.2022 - Current
Store Manager
T-Mobile
01.2014 - Current
Sales/MOD (manager on Duty)
AT&T Mobility
01.2010 - 12.2014
Interpreters/Anesthetist Department - Manager Patient Relations
Parkland Hospital Systems
01.2008 - 12.2010
Medical -
Wichita State University
AT&T management training program -
B.A. - Nursing/Liberal Arts
Bethel College, Newton Kansas/ Universidad de Salamanca
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