Federico Rivarola

Drafting and inserting Legal caption on the Automated Child Support Enforcement System
(ACSES). Building Service packets for Notice of Financial Responsibilities (NFR) hearings
(mediation hearings) and sending them out to process servers/sheriffs. Holding NFR
conferences (mediation), and processing outcomes (stipulations, defaults, temporary orders).
Performing searches for party locations using a variety of systems, (the work number,
LexisNexis, court records, etc.). Calling both clients to get information pertinent to the case
and to build rapport. E-filing with courts, and ensuring full docket prepared on every court
case and requesting hearings with appropriate paperwork. Compiled research on parties
financials and pertinent information for determining child support amounts. Spanish
caseload. Creating and implementing new virtual conference process using the Microsoft
Teams System for client convenience.

Drafting and inserting Legal caption on ACSES. Building Service packets for Notice of Financial Responsibilities (NFR) hearings (mediation hearings) and sending them out to process servers/sheriffs. Providing back-up support for the genetic testing coordinator. Holding NFR conferences (mediation), and processing outcomes (stipulations, defaults, temporary orders). Performing searches for party locations using a variety of systems, (the work number, LexisNexis, court records, etc.). Calling both clients to get information pertinent to the case and to build rapport. E-filing with courts, and ensuring full docket prepared on every court case and requesting hearings with appropriate paperwork. Compiled research on parties financials and pertinent information for determining child support amounts. Spanish team coordinator. Duties including meeting running, working to find necessary coverage, explaining language stipend benefits and requirements, and coordinating document translations as statutes are updated.

Managing caseload to ensure proper allocation of payments as well as ensuring the accuracy of ledgers on any case with at least 2 years since last review or that raised concern. Ensured systems were charging the correct amount based on the most up to date court information. Performed ledger calculations upon request of technicians and other jurisdictions, as well as interpreting results when additional information requested. Assisting in training new hires. Spanish team coordinator. Duties including meeting running, working to find necessary coverage, explaining language stipend benefits and requirements, and coordinating document translations as statutes are updated.

Provided superb customer service via phone, email and face-to-face. Ensured Automated Child Support Enforcement System (ACSES) was up to date with all necessary information provided by clients. Assisted in triaging cases meant for specialized departments with a focus on first contact resolution, or FCR (about 90% FCR). Worked with client attorneys to ensure all information relayed was correct and up to date, occasionally explaining the in-house process upon request. Build a time and schedule tracking for the department still used to this day. Assisted in the training of new hires and interns.

Provided superb customer service via phone, email and face-to-face. Ensured Automated Child Support Enforcement System (ACSES) was up to date with all necessary information provided by clients. Assisted in triaging cases meant for specialized departments with a focus on first contact resolution, or FCR (about 90% FCR). Worked with client attorneys to ensure all information relayed was correct and up to date, occasionally explaining the in-house process upon request. Build a time and schedule tracking for the department still used to this day. Assisted in the training of new hires and interns.

Spanish Interpretation for customers/coworkers. Managed Construction Requirement Checklists for city engineers and inspectors. Administered changes to databases needed due to changes in zoning, and/or property layout. Cross-training with code compliance. Standard clerical duties as needed, including covering vacations and answering phones. Managed inbox from customers and rerouted them to the appropriate department..