FEDERICO ROVERATO

• Achieved yearly sales and performance KPIs for improved team success. (EGF Top sales perfomer 2022 awarded)
• Understood market conditions, responding to fluctuations impacting sales.
• Understood customer needs to craft exceptional sales journeys.
• Kept clear, detailed customer records to maximise future sales opportunities.
• Generated new leads and opportunities to maximise revenue.
• Built rapport with new and existing customers to boost client retention.

• Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
• Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Utilised various sales techniques to develop relationships with customers and drive sales.
• Adapted sales techniques to specific clients and promoted products based on individualised client needs.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

• Managed client relationships from early stages of sales process through to post-sales
• Built long-term relationships with customers and generated referrals from existing clients.
• Understood customer needs to craft exceptional sales journeys.
• Achieved and exceeded sales targets in line with client growth across all products and services.

As ocean operator :

I learnt and followed shipments from the initial phase,

until billing and final profit/loss check.

Addressed problems critically, implementing optimal solutions to boost performance.

As ocean coordinator :

• Addressed customer complaints and resolved issues.
• Scheduled meetings to discuss progress of projects and tasks.
• Monitored processes and proposed recommendations for improvements.
• Established clear budgets and cost controls strategies to meet objectives.
• Managed and prioritised varied and busy workload to meet deadlines.
• Trained and assigned tasks to team members.
• Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.